MHASC Board and HR Committee Focus on Action Plan

The MHA Service Corporation (MHASC) board held a retreat Oct. 7 to evaluate nondues revenue sources that provide financial support to the MHA and to highlight key initiatives that the MHASC is tasked with supporting in the 2021-2022 MHA Strategic Action Plan. These initiatives include workforce sustainability, behavioral health, data strategy, cybersecurity, and diversifying MHASC products, services and partnerships. Workforce sustainability is a top priority for the MHA, and the board explored ways the MHASC can develop and enhance programs and partnerships that best serve members. Members may learn more about the Strategic Action Plan by registering for a virtual MHA Member Forum scheduled from 10 to 11 a.m. Oct. 15.

The board also recognized the MHA Data Services and MHA Unemployment Compensation divisions for serving MHA members with a comprehensive and consultative approach throughout the pandemic. The board received an overview of a potential partnership with LifeWorks highlighting strategies to support behavioral health priorities for MHA members. LifeWorks graciously sponsored a reception with the MHASC board at the meeting.

The MHASC Human Resources (HR) Committee met Sept. 30 to discuss current HR priorities and review its role in guiding the company’s purpose and direction in addressing issues including workforce retention and recruitment, talent development, well-being and safety. The HR Committee has served as a collaborative body for HR leaders to address issues since it was launched during the COVID-19 pandemic. Finally, the committee received a report from new MHA endorsed business partner NextJob highlighting career development and outplacement services available for MHA members. NextJob also invites MHA members to register for a webinar Oct. 12 on Building a Professional Brand for Career Growth to address healthcare workforce sustainability and resiliency for staff.

The MHASC provides critical support to the MHA in the form of nondues revenue through its Data Services, Unemployment Compensation Program and Endorsed Business Partner program to address workforce, financial and other business needs. Visit the MHA Business Services webpage to learn more about resources available. Questions regarding the MHASC board and MHASC HR Committee should be directed to Peter Schonfeld at the MHA.

Salary Benchmarking is an Important Consideration in Setting Competitive Pay

Salary benchmarking is a process by which managers match internal jobs and their descriptions to similar jobs and descriptions in a salary survey or other source of market pay data to identify the market pay rate for each position. As one of the MHA’s Endorsed Business Partners (EBPs), offers pricing intelligence and strategic solutions to workforce challenges.

In a typical year, annual salary benchmarking helps ensure that an organization’s internal pay rates remain competitive within local pay markets. In 2021, salary benchmarking takes on a new level of importance as organizations have been impacted enormously by the COVID-19 pandemic and undergone major shifts in employment and pay rates. These shifts have not been the same across every industry or job type, so it’s critical to plan benchmarking initiatives using the most current compensation data from trusted sources.

When pricing a new position, it's important to understand not only the key attributes of the positions being considered, but also the best source for the data necessary to conduct an accurate market assessment and salary comparison. The first step in this process is to define the internal position, documenting the key job requirements and attributes in a job description. Then select a relevant data source for the business and compare the jobs and job descriptions there to find the best match for the job being priced. This is critical to an effective salary benchmarking exercise.

MHA members are eligible for discounted prices for’s trusted human-resource-sourced data. Special offers from allow MHA members to stay competitive and set pay appropriately while being fiscally responsible.

Visit the MHA EBP webpage to learn more about available member resources. Questions regarding the EBP program should be directed to Peter Schonfeld at the MHA.

News to Know – Week of March 1

Upcoming events and important healthcare news for the week of March 1:

  • As healthcare systems have battled COVID-19, those working closest to the virus have been significantly impacted by employee burnout. With greater patient loads, provider shortages and unforeseen complications, many have reported decreased positivity about their medical careers. MHA endorsed business partner Medical Solutions has developed a whitepaper that explores the challenges facing healthcare systems and explains how strong workplace cultures can lead to better recruitment, retention, and employee satisfaction during the pandemic and beyond. For more information on the MHA Endorsed Business Partner program, contact Peter Schonfeld at the MHA
  • The MHA is coordinating two free educational webinars hosted by DataGen to review the Medicare fee-for-service (FFS) quality-based programs. The webinar offered from 1 to 2 p.m. March 3 will review the Medicare value-based purchasing program, and the webinar available from 1 to 2 p.m. March 10 will review the readmissions and hospital-acquired conditions reduction programs. There is no cost for members to participate in the webinars, but registration is required. Members with questions should contact Vickie Kunz at the MHA.

MHA Endorsed Business Partner Addresses Pay Equity and Compensation Strategies

Salary.comDuring this time of both economic and societal upheaval, organizational commitment to fair pay remains high, according to the 2020 Pay Practices and Compensation Survey published in December by MHA Endorsed Business Partner Seventy-three percent of the surveyed organizations agree or strongly agree that their employees are paid fairly, and almost half rated their employee engagement as "excellent or above average." However, the survey revealed a lack of structure to support and validate that fair pay commitment. More than half (56%) of the responding organizations do not have a formal process in place to address pay equity.  

On a more positive note, formal compensation philosophies are slowly gaining more traction, with 62% of participating companies reporting having a compensation philosophy, up from 57% in 2019. However, 74% of these organizations still do not provide formal training to managers on how to talk with their employees about pay. To integrate a greater understanding of a compensation philosophy, employers must increase their level of transparency. This requires the review and improvement of pay policies and practices so they will be perceived by employees as fair in terms of being externally competitive and internally equitable.

To help organizations design, manage and improve their human resources compensation strategies and fair pay processes, now offers free benchmark job reports to MHA members. These customizable reports leverage's largest, most comprehensive compensation dataset of over 80 million records and 15,000 job titles across 225 industries and subindustries. Members receive access to aggregate compensation data for every state, major metro area and ZIP code nationwide. Additional reports are discounted off the suggested retail price of $245 for members. Visit the endorsed business partner profile page to learn more. Members should contact Peter Schonfeld at the MHA for more information on the MHA Endorsed Business Partner program.

Resources Available for Complying with CMS Hospital Price Transparency Final Rule

The MHA hosted a webinar Nov. 10 to assist members in complying with the Centers for Medicare & Medicaid Services (CMS) hospital price transparency final rule that takes effect Jan. 1. Hospitals will be required to post online, in a machine-readable format, their standard charges for all items and services provided and payer-specific negotiated rates for 300 “shoppable” services.

A recording of the webinar is available online for those who were unable to participate. Members with questions should contact Erin Steward at the MHA.

Another opportunity for hospital finance leaders to learn about the transparency regulations and resources available for purchase to assist with compliance is available Nov. 18, when representatives from PARA HealthCare Analytics will present an interactive webinar to explore solutions and strategies for compliance with the price transparency rule. PARA is a new MHA endorsed business partner that specializes in the healthcare revenue cycle. For more information on the Nov. 18 webinar, contact Rob Wood at the MHA.

Webinars Explore COVID-19 Effect on Operations and Physician Relations

The coronavirus (COVID-19) pandemic has upended the nation and its healthcare delivery system. The extreme pressure being put on hospitals during this crisis will permanently change healthcare. The MHA is hosting two complementary webinars to explore radical changes.  

The webinar COVID-19 Impact on Mergers and Acquisitions will be held from 11:30 a.m. to 12:15 p.m. EDT June 4 and will outline the financial strain resulting from the pandemic and how it changed the merger and acquisition landscape; existing and emerging competitors growing rapidly in the telemedicine and ambulatory settings and whether partnering with these disrupters should be contemplated; and collaborative arrangements the Federal Trade Commission approved during the COVID-19 pandemic and how to optimize these relationships, whether or not they continue to be possible as healthcare delivery resumes. The presenters are Rex Burgdorfer and Jordan Shields from Juniper Advisory. Register to receive dial-in instructions.

Emerging Physician Recruitment and Retention Paradigms During and Post-Coronavirus will be held from 5 to 6 p.m. EDT June 10 and will examine physician recruiting and retention during this unique time. Many topics will be explored, including trends affecting physician shortages that are amplified due to of the COVID-19 pandemic; how to generate stability within care teams when many practitioners are apprehensive, frustrated and even considering changing professions; and understanding how necessary furloughs and new delivery models will impact talent acquisition. The presenter is Kurt Mosley from AMN Healthcare. Register to receive dial-in instructions.

Juniper is an MHA Service Corporation Endorsed Business Partner, and AMN Healthcare is the parent company of Endorsed Business Partner Merritt Hawkins. Questions about the webinars should be directed to Erin Steward at the MHA.

News to Know – Week of March 9

Upcoming events and important healthcare news for the week of March 9:

  • The Institute for Healthcare Improvement (IHI) is celebrating Patient Safety Awareness Week March 8 through 14 (see related article). The annual observance highlights the importance of patient safety, celebrates the progress being made to improve care and focuses on issues facing healthcare teams. The MHA Keystone Center and other participants will use the hashtag #PSAW20 to partake in a Twitter chat from noon to 1 p.m. Thursday with the IHI and the Agency for Healthcare Research and Quality to discuss care transitions. For more information, contact the MHA Keystone Center.
  • The MHA Michigan Green Healthcare Committee will meet from 9 a.m. to noon Tuesday at MHA headquarters, Okemos. The Committee will engage in a strategic planning session to discuss short- and long-term goals of the committee to improve healing environments inside hospital facilities and elevate the health of the communities they serve. For more information, contact Kristen Hammock at the MHA.
  • As part of the webinar series from the MHA Endorsed Business Partner program, a webinar titled 340B Regulatory Update – Past, Present and Future will be hosted with SUNRx from 2 to 3 p.m. Tuesday. Special guest speaker Jeff Davis of Baker Donelson will present regulatory and compliance insights for safety-net hospitals to consider when managing their 340B programs. Registration is available now. For more information, contact Rob Wood at the MHA.
  • The 2020 Patient Safety Organization (PSO) Annual Meeting will take place from 8 a.m. to 3 p.m. Wednesday at the VisTaTech Center – Schoolcraft College, Livonia. PSO members may attend in-person or virtually. The meeting will feature MHA Keystone Center PSO updates and education for MHA Keystone Center PSO members. For more information, contact the MHA Keystone Center PSO.

MHA Monday Report Feb. 24, 2020

MHA Monday Report logo

CON Bills, Other Healthcare Issues Taken Up by Michigan Legislature

Michigan Capitol BuildingThe Michigan Legislature recently dealt with legislation that would impact hospitals and healthcare in the state, including proposals to reform and repeal Michigan’s Certificate of Need (CON) program. The Senate Health Policy and Human Services Committee, chaired by … 

Proposed Pharmacy Carve-out Policy Dropped by MDHHS 

A proposed policy that would have had a significant impact on the 340B prescription drug program for hospitals in Michigan has been dropped by the Michigan Department of Health and Human Services (MDHHS). The proposal would have carved  … 

Excellence in Governance Fellowship Prepares Trustees to Lead

Excellence in Governance FellowshipHospital and health system leaders continue to revolutionize their organizations in many ways to better serve patients, attract physicians and achieve success in a challenging environment. This includes growing outpatient strategies and striving for a diverse …

Safe Patient Handling and Mobility Calls Reach Halfway Point

Workplace Safety CollaborativeFeb. 12 marked the halfway point for the MHA Workplace Safety Collaborative’s Safe Patient Handling and Mobility Collaboration calls, which began Oct. 9 and will occur bimonthly through Aug. 12. The series provides support for the implementation …

MHA Endorsed Business PartnerEndorsed Business Partner Webinar Series Outlined Member Benefits

The MHA recently hosted a series of webinars highlighting the cutting-edge and cost-effective solutions available to Michigan hospitals through its Endorsed Business Partner program. The program launched in 2018 to assist hospitals as they work to avoid unnecessary costs …

The Keckley Report

Paul KeckleyMedical Education Step 1 Change is a Small Step in the Right Direction
“[T]he U.S. Medical Licensing Examination (USMLE) announced a major policy change: the compulsory exam known as Step 1 would cease to be reported with a three-digit score but instead become pass/fail as early as 2022. That’s big news for America’s 92,758 medical students in America’s 192 Schools of Medicine and Osteopathy.”

Paul Keckley, Feb. 17, 2020

News to Know

Upcoming events and important healthcare news for the week of Feb. 24:

  • Learning Webinar 2 of the Great Lakes Partners for Patients Hospital Innovation Improvement Network Falls Improvement Sprint webinar will take place from 11 a.m. to noon Tuesday.
  • Learning Webinar 2 of the Great Lakes Partners for Patients Hospital Innovation Improvement Network Readmissions Improvement Sprint will take place from 2 to 3 p.m. Thursday.
  • MHA Breakthrough will take place from 1 p.m. Thursday to 12:15 p.m. Friday at the Grand Traverse Resort and Spa near Traverse City.

Laura Appel, MHAMHA in the News

Read recent coverage about the MHA, including an article from MiBiz that reviews Gov. Gretchen Whitmer’s call to incorporate elements of the federal Affordable Care Act into state law and features comments from Laura Appel, senior vice president and chief innovation officer, MHA.

Endorsed Business Partner Webinar Series Outlined Member Benefits

endorsed business partner

The MHA recently hosted a series of webinars highlighting the cutting-edge and cost-effective solutions available to Michigan hospitals through its Endorsed Business Partner program. The program launched in 2018 to assist hospitals as they work to avoid unnecessary costs, recover revenue, reduce operating expenses, improve management and quality, increase productivity, develop staff resources and apply new strategies. The webinars highlighted the member benefits provided by each participating endorsed business partner.

MCAGThe MHA hosted a webinar Nov. 19 with MCAG, an industry leader in the class action settlement recovery business, highlighting current and upcoming class action settlements. A recording and materials are available from the webinar for members who were unable to participate. To learn more and sign up for MCAG’s Settlement Recovery Service, visit its website for MHA members and click the “Enroll Now” button.

Care LogisticsA webinar titled Elevating RN Practice Through Innovative Daily Care Coordination Processes was held Jan. 14. It gave Michigan hospitals the opportunity to learn how Care Logistics helps hospitals and health systems across the country to achieve dramatic results in patient flow, throughput, quality and experience. The webinar highlighted a case study from Mercy Medical Center in Canton, OH, where Barbara Yingling, chief nursing officer, successfully addressed these common challenges through the implementation of an innovative inpatient care progression model. Members who were unable to participate may access a recording and materials from the webinar online.

Salary.comThe MHA hosted a webinar Jan. 28 with its endorsed business partner that focused on four things organizations can do in 2020 to improve their compensation programs. Attendees learned about reviewing an organization’s compensation philosophy and strategy, metrics that indicate compensation program health, tasks to perform on a regular basis and ways to use the MHA Salary Survey. Members may review these lessons for compensation programs online, where a recording and materials from the webinar have been posted.

Commerce HealthcareThe MHA has partnered with CommerceHealthcare for over a decade with its accounts payable (AP) program. Many hospitals have benefited from additional revenue through this program, even supplementing existing AP programs and services to deliver value. The MHA hosted a webinar Feb. 5 titled Transforming the Healthcare Financial Experience with CommerceHealthcare. The webinar highlighted solutions to help get providers out of the business of banking and put the focus back on the patient experience. For additional information, contact Dan VandenBosch at CommerceHealthcare at (616) 233-0430.

Members with questions about the Endorsed Business Partner program or the webinar series should contact Rob Wood at the MHA.

News to Know – Week of Feb. 3

Upcoming events and important healthcare news for the week of Feb. 3:

  • The MHA will host a webinar titled Transforming the Healthcare Financial Experience featuring MHA Endorsed Business Partner (EBP) CommerceHealthcare at 11 a.m. ET Wednesday. The session is part of a series of webinars highlighting the cutting-edge and cost-effective solutions available to Michigan hospitals through the EBP program. The MHA has partnered with CommerceHealthcare for over a decade with its healthcare accounts payable program. The webinar will cover new ways to find cost savings, create new revenue streams, improve patient financing, leverage new technology and foster greater patient loyalty. The webinar is offered free of charge, but registration is required.
  • The MHA Keystone Center Board of Directors will meet from 8:30 to 10:30 a.m. Thursday at MHA Headquarters, Okemos. The board will receive information on Implementation Science Certification, including an overview and recap of its launch, as well as plans for the future. For more information, contact Brittany Bogan with the MHA.  
  • The MHA is coordinating an educational webinar from 1:30-3 p.m. Feb. 24 with Myers and Stauffer, Michigan’s audit contractors for the federally mandated Medicaid disproportionate share hospital (DSH) audits. DSH audits for fiscal year 2017 are expected to begin in late February, with information due to Myers and Stauffer one month later. Registration is not required for the webinar. Hospital staff are encouraged to review the general Medicaid DSH audit information provided by Myers and Stauffer prior to the webinar and submit questions to Crystal Mitchell at the MHA, so they can be addressed during the session. The Feb. 24 webinar will focus on details that are specific to Michigan and will offer a question and answer session. Members with questions regarding the Medicaid DSH program or audits should contact Vickie Kunz at the MHA.