The MHA Person & Family Engagement Advisory Council met virtually Jan. 15 to identify ways to support the MHA strategic action plan. Council members shared tactics for highlighting their hospital’s community impact and how to support patients navigating the healthcare system; examined the research from the Birth Experience Project, shared birth plan templates and pregnancy service literature to improve patient experience and outcomes, and discussed using patient journey mapping to identify where patients feel the most disconnected in their care process. Questions about the council can be directed to Erin Steward at the MHA.
Phone: (517) 703-8601
Fax: (517) 703-0628