The December edition of Trustee Insights, the monthly digital package from the American Hospital Association (AHA), includes an article on the board’s role in patient experience.
The average hospital has turned over 105% of its workforce in the last five years and national patient experience results have not regained pre-pandemic performance. Employee and physician engagement, patient experience of care and community trust and confidence are often an underestimated opportunity to maximize trustee engagement. The article explains the role of trustee strategic and quality oversight for patient experience inside and outside the boardroom.
Another way to assess experience is to participate in rounding on the hospital floor. Through this intentional process, board members will learn about those who provide patient care and witness firsthand innovations, both of which provide important context when making decisions in the boardroom. This month’s article highlights examples from board members of their experience with rounding.
For information about MHA trustee resources or webinars, contact Erin Steward at the MHA.
The deadline to enroll a trustee in the new MHA Governance Affinity Group is Friday, Dec. 22. The benefits of a well-run meeting go beyond parliamentary procedure. Proper communication and facilitation skills needed to make decisions about strategic issues drive performance and change. This program is one more tool the MHA is offering to ensure hospital stakeholders feel equipped to lead and govern.
The affinity group’s first virtual session is noon to 1:30 p.m. Jan. 23, with another session scheduled March 12. The group will engage in robust discussion with each other and faculty with more than 25-years of healthcare experience. Affinity group members will also have access to governance articles and templates in a dedicated portal.
The tuition for membership in the affinity group is $2,500 to register a maximum of four people who serve as board chair, board chair-elect, vice chair or a committee chair on the same board. Tuition for more than four people on the same board is $6,375. Register by contacting Erica Leyko at the MHA. Contact Erin Steward with questions.
The deadline to enroll a trustee in the new MHA Governance Affinity Group is Dec. 22. The affinity group is designed for board and committee chairs who must fulfill important leadership responsibilities and are looking …
Given that the Michigan Legislature has officially adjourned sine die, it is now an appropriate time to reflect on the success of our MHA advocacy throughout 2023. As always, healthcare was in the spotlight as a political and public policy …
“In The Keckley Poll conducted November 13-16, 2023 among 817 U.S. adults, 69% agreed that “the health system is fundamentally flawed and needs major change.” This view is held even more among working age adults, women and those in good/fair health and less by seniors and those in poor health. …
These data confirm a public view that the status quo is unsatisfactory to the vast majority of Americans. While each of the 5 institutions asserts its unique role and value proposition in the scheme of U.S. healthcare, none stands out for its differentiated commitment to the greater good. …
This polling suggests it’s time for the industry to consider the public we serve instead of ourselves. Some do it better than others today, but lacking a systemic strategy engaging all sectors to address the health and wellbeing of the entire population affordably, incrementalism will continue, sectarianism will escalate and the system effectiveness will erode. And none of the major institutions is prepared to lead that process. …”
New MHA associate member HSG Advisors is a national healthcare consulting firm that partners with hospitals and health systems to transform their approach to markets, services and providers for improved growth and operational and financial sustainability.
The MHA received media coverage the weeks of Nov. 20 and Nov. 27 regarding nurse staffing in hospitals and an Upper Peninsula healthcare provider talent survey. The coverage includes quotes from MHA CEO Brian Peters. …
The deadline to enroll a trustee in the new MHA Governance Affinity Group is Dec. 22. The affinity group is designed for board and committee chairs who must fulfill important leadership responsibilities and are looking for a convenient and cost-effective way to practice the communication and facilitation skills needed to engage in fruitful discussion focused on long-term strategic issues.
The affinity group consists of two 90-minute virtual sessions noon to 1:30 p.m. Jan. 23 and March 12.
The offering includes customized agendas with ample time for robust discussion with the group and faculty and access to governance articles and templates in a dedicated portal. Experts with more than 25-years of healthcare experience as executive and governance leaders lead the education and discussion.
Over the years, the MHA has held courses in board governance and leadership which have successfully set our hospital members, their leaders and board members up for success. This program is one more tool to ensure hospital stakeholders feel equipped to lead and govern.
The tuition for membership in the affinity group is $2,500 to register a maximum of four people who serve as board chair, board chair-elect, vice chair or a committee chair on the same board. Tuition for more than four people on the same board is $6,375.
Members can register by contacting Erica Leyko and questions can be directed to Erin Steward at the MHA.
The Michigan Legislature officially adjourned sine die for the calendar year Nov. 14. The top priority for the association this fall was opposing harmful, one-size fits all nurse staffing ratio legislation (House Bills 4550-4552 and …
The MHA Board of Trustees focused most of their Nov. 8 meeting on targeted actions in advancement of their 2023-2024 Strategic Action Plan, which outlines the association’s priorities for the year ahead and identifies those …
The Mental Health Association in Michigan hosted the annual Michigan Partners in Crisis event Nov. 3, bringing together industry experts to explore the theme Bridging the Gap in Mental Health Care. Elizabeth Kutter, senior director …
The following statement can be attributed to Brian Peters, CEO of the Michigan Health & Hospital Association. “As we celebrate National Rural Health Day, we want to express our gratitude to all our rural hospitals …
The MHA released a new episode of the MiCare Champion Cast, which features interviews each month with experts in Michigan discussing key issues that impact healthcare and the health of communities. The November 2023 episode, …
Registration is open for the Diversity, Equity and Inclusion in Healthcare certificate program Dec. 7 and Dec. 8 from 11 a.m. to 3 p.m. EST. The event, hosted by the Michigan Health & Hospital Association …
At the interim meeting of the American Medical Association House of Delegates Saturday in National Harbor, MD, President Jesse Ehrenfeld, MD, MPH, urged physicians to take action: “Medicine is not just at a crossroads…it’s at a crisis.” He’s right: 2024 is a make-or-break year for the profession. …
The issues for the medical profession go well-beyond burnout and finances. Though pushback against the Final Rule is understandable, it must be considered in a broader context. Medicare funding is in the cross hairs of budget hawks in Congress and rating agencies (Moody’s November 13, 2023) have downgraded the nation’s debt citing deficits, spending (including Medicare) and political polarization as root causes. And 2024 is an election year in which the economy is the key issue topping the domestic agenda and healthcare affordability a key focus along with access to abortion services. …
The MHA received media coverage the weeks of Nov. 6 and Nov. 13 regarding a committee hearing on proposed nurse staffing ratio legislation. Additional topics covered include hospital market activity, behavioral health, the state’s STEMI …
Registration is open for the Diversity, Equity and Inclusion in Healthcare certificate program Dec. 7 and Dec. 8 from 11 a.m. to 3 p.m. EST. The event, hosted by the Michigan Health & Hospital Association (MHA) and other state hospital associations in partnership with the Healthcare Experience Foundation, is approved for CME, nursing and patient experience credit.*
The certificate program is designed to equip leaders, staff and clinicians with knowledge and strategies to interpersonally grow and develop the ability to be a more inclusive leader and caregiver. The unique features of this program include participation in a peer development environment with scenario-based learnings and summary evaluations. Industry perspectives from leading healthcare organizations and access to a customized learning portal to support the continued application of knowledge.
Health equity has been lifted up as a pillar of the MHA Strategic Action Plan with the support of the MHA Board of Trustees, driving towards improved equity of access, outcomes and experience. This Virtual DEI Certificate Program is just one of many efforts to help member hospitals’ leaders expand their education and training in the health equity space. Other areas of health equity focus for the association include equity in behavioral health, maternal and infant health, data collection to drive better outcomes and processes, emergency preparedness and more. Members with questions about the health equity pillar of our Strategic Action Plan may contact Jim Lee or Sarah Scranton.
Members with questions about the program should contact Erin Steward at the MHA.
*This activity has been planned and implemented in accordance with the accreditation requirements and policies of the Accreditation Council for Continuing Medical Education (ACCME) through the joint providership of MyMichigan Health and Michigan Health & Hospital Association. MyMichigan Health is accredited by the Michigan State Medical Society (MSMS) to provide continuing medical education for physicians. MyMichigan Health designates this live activity for a maximum of 8 AMA PRA Category Credit(s)TM . Physicians should claim only the credit commensurate with the extent of their participation in the activity.
AXIS Medical Education designates this continuing nursing education activity for a maximum of 6.0 contact hours. Learners are advised that accredited status does not imply endorsement by the provider or ANCC of any commercial products displayed in conjunction with an activity. In support of improving patient care, this activity has been planned and implemented by AXIS Medical Education and The Michigan Health & Hospital Association (MHA). AXIS Medical Education is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.
The program is accredited by the Patient Experience Institute for six Patient Experience Education Credits (PXEs).
Legislation increasing penalties for violence committed against healthcare workers was approved by the state House of Representatives in a bipartisan vote during the week of Oct. 30. The MHA-supported bills increase fines for assaulting a healthcare …
New report outlines hospital community health efforts in FY 2021 The Michigan Health & Hospital Association released today the Making a Difference in Our Communities report that highlights how hospitals invested more than $784 …
Beyfortus (nirsevimab) is a long-acting monoclonal antibody for the prevention of respiratory syncytial virus lower respiratory tract disease in infants approved by the U.S. Food and Drug Administration in July 2023. The MHA has …
The Michigan Health & Hospital Association Keystone Center a Dragan Spremo at University of Michigan Health C.S. Mott Children’s Hospital with the quarterly MHA Keystone Center Speak-up! Award on Oct 23. The MHA Keystone Center …
Registration is open for the Diversity, Equity and Inclusion in Healthcare certificate program offered Dec. 7 and Dec. 8 from 11 a.m. to 3 p.m. ET. The event, hosted by the Michigan Health & Hospital …
The U.S. Department of Health and Human Services (HHS) recently submitted a proposed rule outlining penalties providers would face if they do not appropriately share patient data as outlined in the 21st Century Cures Act. …
The Michigan Department of Health and Human Services (MDHHS) recently published a webpage to track the allocation of $800 million received for opioid settlement investments. MDHHS Chief Medical Executive Dr. Natasha Baghdasarian indicated the website …
Hospitals and health systems face significant adversity, yet Michigan providers continue to provide high quality and accessible healthcare to their communities, in great part because of governing boards, executives and staff leadership. Board and committee …
As we have discussed in these monthly reports in the past, I am incredibly proud that the MHA is committed to the health equity journey, which once again has been identified by the MHA Board of Trustees as …
“As news cycles go, this one was standard fare for healthcare: with the exception of business plan announcements by organizations or as elements of tragedies like Lewiston, Gaza or a pandemic, the business of the health system—how it operates is largely uncovered and often subject to misinformation or disinformation. …
In the next 3 weeks, attention will be on the federal budget: healthcare will be in the background unless temporarily an element of a mass tragedy. Each trade group will tout its accomplishments to regulators and pimp their advocacy punch list. Each company will gin-out news releases and commentary about the future of the system will default to think tanks and focused on a single issue of interest.
That’s the problem. In this era of social media, polarization, and mass transparency, these old ways of communicating no longer work. Left unattended, they undermine the value proposition on which the U.S. system is based.”
The MHA will host a virtual member from 2 to 3 p.m. on Nov. 9 to outline the MHA 2023 – 2024 strategic action plan approved by the MHA Board of Trustees.
The Centers for Medicare and Medicaid Services recently released an updated 2024 Medicare & You Handbook which provides information for patients regarding traditional Medicare, Medicare prescription drug plans, Medicare Advantage and more.
Hospitals and health systems face significant adversity, yet Michigan providers continue to provide high quality and accessible healthcare to their communities, in great part because of governing boards, executives and staff leadership. Board and committee chairs are the role models for the board. Governance success is dependent on the chair’s ability to develop trustful relationships with the executive leadership team and fellow board members, create strategy-based agendas and guide discussion to ensure meeting effectiveness.
The new MHA Governance Affinity Group will help members develop expertise and judgement, communication skills and learn to facilitate an organized, focused process for debate. The affinity group consists of two 90-minute virtual sessions to be held Jan. 23 and March 12, customized agendas centered on discussion and access to governance articles and templates in a dedicated portal. The group is limited to 50 people serving as a board chair, chair-elect, vice chair or committee chair.
The tuition for membership in the affinity group is $2,500 to register a maximum of four people who serve as board chair, board chair-elect, vice chair or a committee chair on the same board. Tuition for more than four people on the same board is $6,375.
Members can register by contacting Erica Leyko at the MHA. Members with questions should contact Erin Steward at the MHA
Registration is open for the Diversity, Equity and Inclusion in Healthcare certificate program offered Dec. 7 and Dec. 8 from 11 a.m. to 3 p.m. ET. The event, hosted by the Michigan Health & Hospital Association (MHA) and other state hospital associations in partnership with the Healthcare Experience Foundation, will cover six learning modules, including:
Diversity, equity and inclusion best practices.
Cultural humility to foster more meaningful patient and interpersonal relationships.
Strategies to combat incivility.
Principles of inclusive leadership.
Participants will engage in small group exercises and discussion with access to a customized learning portal that supports continued application of being an inclusive leader. Continuing education credits have been approved for patient experience professionals and physicians.*
Health equity has been lifted up as a pillar of the MHA Strategic Action Plan with the support of the MHA Board of Trustees for several years, driving towards improved equity of access, outcomes and experience. This virtual DEI Certificate Program is just one of many efforts to help member hospital leaders expand their education and training in the health equity space. Other areas of health equity focus for the association include equity in behavioral health, maternal and infant health, data collection to drive better outcomes and processes, emergency preparedness and more. Members with questions about the health equity pillar of the MHA Strategic Action Plan may contact Jim Lee or Sarah Scranton at the MHA.
Members with questions about the program may contact Erin Steward at the MHA.
*This activity has been planned and implemented in accordance with the accreditation requirements and policies of the Accreditation Council for Continuing Medical Education (ACCME) through the joint providership of MyMichigan Health and Michigan Health & Hospital Association. MyMichigan Health is accredited by the Michigan State Medical Society (MSMS) to provide continuing medical education for physicians. MyMichigan Health designates this live activity for a maximum of 8 AMA PRA Category Credit(s)TM . Physicians should claim only the credit commensurate with the extent of their participation in the activity. The program is accredited by the Patient Experience Institute for six Patient Experience Education Credits (PXEs).
Multiple bills monitored by the MHA moved in the Michigan Legislature during the week of Oct. 16. Legislation increasing penalties for violence committed against healthcare workers was unanimously voted out of the Senate Civil Rights, …
The Michigan Department of Labor and Economic Opportunity opened the first application cycle for the Going PRO Talent Fund program Oct. 9. Michigan employers can now apply for a share of $50 million in competitive …
The October edition of Trustee Insights, the monthly digital package from the American Hospital Association (AHA), focuses on health equity for women and Native Americans. Trustees should prioritize addressing the distinct needs of women for several …
Health systems and healthcare organizations are adapting to challenges posed by staffing shortages and a multigenerational workforce. The most successful facilities are taking a holistic approach by discarding staffing models of the past and embracing …
“U.S. healthcare faces an existential threat: the loss of confidence and trust that the system is fair and more concerned about its profit than patient care. …
Studies show the erosion of public confidence and trust in the health system correlates to higher costs and suboptimal outcomes: when an individual thinks a clinician’s judgement might be clouded by a financial incentive, a hospital or drug price excessive and the provider prone to price gauging, or an insurer’s coverage determination arbitrary, doubt takes hold and trust plummets. …
The system issues are systemic and complicated. And no sector is capable of solving them alone: it requires all to collaborate based on a shared vision of its future but that vision does not exist. Until and unless a shared vision of the future of the U.S. health system is created, confidence and trust in the system will continue to erode and options for its future severely limited.” …
Modern Healthcare recognized Tony Denton, senior vice president and chief environmental, social and governance officer, Michigan Medicine, as a 2023 Diversity Leader to Watch on Oct. 16.
The MHA received media coverage the week of Oct. 16 regarding auto no-fault legislation passed in the Michigan Senate and nurse staffing ratio legislation. The coverage is based on interviews conducted with MHA CEO Brian …
MHA CEO Report — A Legislative Year to Remember
Keckley Poll: Which Institution is Best Positioned to Solve the Health System’s Flaws?
2023 Legislative Session Recap
MHA Policy Experts Join Mental Health Association Panel Event
MHA Podcast Uplifts National Rural Health Day feat. Munson Healthcare
MHA in the News
Michigan Hospitals Invested $784 Million in Community and Voluntary-based Activities to Improve Health, Well-being of Residents
C.S. Mott Children’s Hospital MRI Technologist Receives Speak-up! Award
Going PRO Talent Fund Applications Due Oct. 27
