The MHA is offering ways for hospital staff to engage during Patient Experience Week (April 28-May 2), to support and amplify patient-centered care.

The upcoming Patient and Family Engagement (PFE) Improvement Sprint webinar series, hosted by members of the MHA PFE Advisory Council, includes:

• Hospital Staffing and Structures Needed to Support and Coordinate PFE Activities scheduled from noon to 1 p.m. April 30. Speakers will highlight strategies for building leadership support and engaging healthcare staff, including incorporating patient representatives in improvement efforts and involving patients and caregivers in discharge planning.
• Deploying PFE Roadmap Strategies to Improve Patient Safety and Quality, Outcomes, Experiences, and Support Hospital Priorities, scheduled from Noon to 1 p.m. May 21. Speakers will outline how to involve patients and families in value-mapping, including when patients and healthcare staff can collaborate and how to identify/outline patient rights and responsibilities.

Additionally, a recent MHA Rounds article bylined by Tammy Allen, region director, patient experience and relations, Trinity Health, outlines how patient-centered care can benefit patients and providers while enhancing a hospital’s culture, reputation and viability.

Members with questions about webinar registration should contact Brenda Carr at the MHA. Questions about the MHA Person & Family Engagement (PFE) Advisory Council should be directed to Erin Steward at the MHA.

Phone: (517) 323-3443
Fax: (517) 323-0946

Phone: (517) 703-8601
Fax: (517) 703-0628