Tag: MHA Person and Family Engagement

Members Engage in PFE Webinar During Patient Experience Week

Member News

More than 50 patient experience, nurses and quality professionals participated in the MHA Person & Family Engagement (PFE) Improvement Sprint webinar Hospital Staffing and Structures Needed to Support and Coordinate PFE Activities during Patient Experience Week (April 28 – May 2). Staff from Trinity Health, Covenant Healthcare and Michigan Medicine shared examples of ways to build leadership support, engage other healthcare staff and implement processes to involve patient representation on improvement initiatives. Members may review materials related from the webinar on the MHA Membership Forum page of the MHA Community Site.

The MHA PFE Improvement Sprint series continues with Deploying PFE Roadmap Strategies to Improve Patient Safety and Quality, Outcomes, Experiences, and Support Hospital Priorities, scheduled from Noon to 1 p.m. May 21. Speakers will outline how to involve patients and families in value-mapping, like having patients outline the touchpoints with healthcare staff that are valuable to them or having hospital literature outlining patients’ rights and responsibilities.

The webinars are hosted by members of the MHA PFE Advisory Council. Questions about MHA webinar registration should be directed to Brenda Carr at the MHA. Questions about the MHA PFE Advisory Council should be directed to Erin Steward at the MHA.

MHA Members Share Strategies for Advancing Person and Family Engagement

Member News

Members of the MHA Person & Family Engagement (PFE) Advisory Council will share how integrating the MHA Roadmap to Person and Family Engagement develops and strengthens PFE efforts in their organizations through two upcoming PFE Improvement Sprint webinars.

Published in 2023, the roadmap outlines standardized definitions, policies and practices to advance PFE efforts.

The first webinar, Hospital Staffing and Structures Needed to Support and Coordinate PFE Activities, will take place from Noon to 1 p.m. April 30. Speakers will share examples of ways to build leadership support and engage other healthcare staff, whether by having patient representation on improvement initiatives or having patients and caregivers participate in discharge planning with healthcare staff.

The second webinar, Deploying PFE Roadmap Strategies to Improve Patient Safety and Quality, Outcomes, Experiences, and Support Hospital Priorities, will take place from Noon to 1 p.m. May 21. Speakers will outline how to involve patients and families in value-mapping, like having patients outline the touchpoints with healthcare staff that are valuable to them or having hospital literature outlining patients’ rights and responsibilities.

These webinars are free of charge to MHA members. Chief nurse and medical executives, patient experience and relations professionals, quality and safety professionals, social work professionals, case managers and nursing staff are encouraged to register.

Questions about MHA membership or registration should be directed to Brenda Carr at the MHA.

Webinar Explores Connection Between Person and Family Engagement and Performance

Member News

The MHA is hosting the webinar Tying Person and Family Engagement (PFE) to Culture and Performance from noon to 1 p.m. Aug. 20. The webinar will provide examples of how peers at hospitals are creating a PFE culture by building policies into operations.

Engaging patients and families in systematic feedback and recommendations to improve quality and safety is associated with better outcomes in quality and the experience of care. The MHA Person & Family Engagement Roadmap features research and tools supported by the Centers for Medicare & Medicaid Services and the Institute for Patient- and Family-Centered Care that prove the value of person and family engagement.

The webinar also outlines a process for structuring value-based employee competencies that are foundational to delivering patient-centered care, programs that uniformly train and support knowledge and application of PFE principles across the system and examples of how to establish clear expectations of behaviors and actions that support a patient-centered culture.

Registration is free of charge for MHA member organizations. Chief nurse and medical officers, patient experience, safety & quality, social work and human resources professionals are encouraged to register.

Members with questions about the webinar or MHA Person & Family Engagement Roadmap may contact Erin Steward at the MHA.

MHA Webinar Tying Person and Family Engagement to Culture and Performance

Member News

The MHA is hosting the webinar Tying Person and Family Engagement (PFE) to Culture and Performance from noon to 1 p.m. Aug. 20. The webinar will outline a process for structuring value-based employee competencies that are foundational to delivering patient-centered care, programs that uniformly train and support knowledge and application of PFE principles across the system and examples of how to establish clear expectations of behaviors and actions that support a patient-centered culture.

Pandemic recovery happened at many levels, but public perception of hospital quality and experience is declining, as shown through research by the Beryl Institute. Now is the time to re-establish programs and policies that place patients and their caregivers at the heart of planning and decision-making, empowering them to actively participate in their care.

The webinar will also highlight the MHA Person & Family Engagement Roadmap, which features research and tools supported by the Centers for Medicare & Medicaid Services and the Institute for Patient- and Family-Centered Care. These resources are proven to re-engage patients and improve PFE.

Registration is free of charge for MHA member organizations. Chief nurse and medical officers, patient experience, safety & quality, social work and human resources professionals are encouraged to register.

Members with questions about the webinar or MHA Person & Family Engagement Roadmap may contact Erin Steward at the MHA.