The MHA released a new episode of the MiCare Champion Cast, which features interviews each month with experts in Michigan discussing key issues that impact healthcare and the health of communities.
The January 2024 episode, which explores workplace violence resources for Michigan hospitals, features Jenifer Monzo, RN, BAS, CPHRM, director of Quality and Risk Management at McKenzie Health System and Stephen Weiler, IPEM, MEP, CPP, CPD, manager of Resiliency Services at HSS.
Monzo and Weiler, who share years of experience and education in healthcare safety, discuss the reality of workplace violence in hospitals. According to the U.S. Bureau of Labor, healthcare workers are about five times more likely to experience workplace violence than employees in other industries.
“What I see is that they’re getting tired, warn out, and frustrated,” said Monzo, who has a background in nursing herself. “We have a fantastic team and they’re a great support to each other…we’re doing everything we can to let them know that we’re working our best to keep them safe.”
In December 2023, Gov. Whitmer signed into law House Bills 4520 and 4521, which increase the penalties for assaulting a healthcare worker or volunteer. Now referred to as Public Acts 271 and 272 of 2023, the financial fines are doubled for those found guilty of assault towards a healthcare worker or volunteer.
To enhance workplace safety, McKenzie Health System formed a partnership with HSS through support from the MHA Keystone Center and grant funding from Blue Cross Blue Shield of Michigan. As a result, McKenzie teams are receiving tailored resources and training that address the specific needs of the system.
“Learn from your experiences and learn from your staff,” said Monzo. “Listen to what they’re concerns are and let them know what you’ve done, what you’re doing and that you’re interested in continued feedback to keep making improvements.”
Weiler details the “soup to nuts” approach taken by HSS to support hospitals like McKenzie throughout the state and country. Their offerings include in-person practical skills training and education, security and risk assessments, emergency management services and much, much more.
MHA-member hospitals interested in receiving support for safety and quality initiatives are encouraged to submit their OSHA data to the MHA Keystone Center. Members with questions about the program or consideration requirements can contact the MHA Keystone Center PSO.
The episode is available to stream on Spotify, YouTube, Apple Podcasts and SoundCloud. Questions or idea submissions for future MiCare Champion Cast episodes can be sent to Lucy Ciaramitaro at the MHA.
HSS, an MHA Endorsed Business Partner (EBP), is a leader in healthcare, airport, and government facility security – as well as emergency and aggression management training, security systems integration, and medical equipment management services. To learn more and to request to be considered to become an EBP, contact the MHA or MHA Business Development Consultant Brian Stevens at (972) 768-5755.