The MHA Keystone Center recently released its 2020-2021 Annual Report, which showcases the center’s accomplishments and member-driven efforts to improve the quality and safety of healthcare statewide and beyond. It also describes member hospitals’ connection with the MHA Keystone Center during the past program year to learn and share best practices to implement the changes necessary to provide safer, more equitable healthcare even amid the COVID-19 pandemic.
Report highlights include:
How the MHA Keystone Center supports members to ensure high-quality, equitable and safe care for all through its Health Equity Organizational Assessment and Assessing Hospitals and Health Systems to Promote Equity project.
Speaking up when having a concern in healthcare is foundational to ensuring safe, high-quality care for patients and a safe work environment for staff.
The MHA Keystone Center Speak-Up! Award was launched in March 2016 for members of the MHA Keystone Center Patient Safety Organization (PSO) to celebrate healthcare staff who speak up for patient or staff safety. The award program has grown exponentially throughout the last five years, averaging more than one nomination every two days, with over half of PSO members actively participating — 947 nominations have been received from 61 member organizations.
As part of the award program’s evolution, the MHA Keystone Center created a toolkit to help PSO-member organizations design and implement their own speak-up recognition process to advance their safety culture. According to a cost-savings analysis, each time staff speak up and prevent harm saves more than $13,000 for patients, families and healthcare organizations. This work was published in the Journal of Healthcare Risk Management and finished in the top 10% most downloaded articles of the Wiley publishing company in 2019.
Carlson sought immediate care for a discharged patient whose condition suddenly worsened while leaving the building. She persistently raised her concerns, and her swift actions protected the patient from a delay in treatment.
“I’m relieved our patient received the prompt care that was needed, and I’m glad attention is being drawn to the importance of speaking up,” said Carlson. “I’m honored to be selected for such a meaningful award.”
Launched in March 2016, the MHA Keystone Center Speak-up! Award acknowledges individuals or teams within MHA Keystone Center Patient Safety Organization hospitals who speak up to prevent potential harm to patients or other staff members. The award fosters a culture within healthcare organizations that empowers staff to speak up about the quality or safety of patient care.
“Audra’s actions are a great example of our commitment to providing the highest quality of care and safety for our patients and team members,” said Wendy Boersma, vice president and chief nursing officer, Henry Ford Allegiance Health. “We continuously work to strengthen our culture of safety and empower all team members to speak up when they notice something may not be right.”
Additional award finalists for the fourth quarter of 2020 include:
Helen Newberry Joy Hospital, Nola Sobleskey
McLaren Bay Region, Alice Van Ochten
McLaren Port Huron, Maureen McClellan-Klutzke, RN
“The health and well-being of patients are the top priority of all members of a care team at Michigan hospitals,” said MHA CEO Brian Peters. “Speaking up for the best interests of the patient is one of the most important things a healthcare worker can do. We applaud Audra for the actions she took to look after her patient.”
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Read recent coverage about the MHA, including an article published in MiBiz focusing on a joint release urging Michigan residents to increase their vigilance against COVID-19 and to maintain responsible distancing and face-covering practices sent by the Partnership for Michigan’s Health.