Annual Report Highlights Member Dedication Amid COVID-19

2020-2021 Annual Report

2020-2021 Annual ReportThe MHA Keystone Center recently released its 2020-2021 Annual Report, which showcases the center’s accomplishments and member-driven efforts to improve the quality and safety of healthcare statewide and beyond. It also describes member hospitals’ connection with the MHA Keystone Center during the past program year to learn and share best practices to implement the changes necessary to provide safer, more equitable healthcare even amid the COVID-19 pandemic.

Report highlights include:

Members with questions about the report or who would like to request printed copies should contact the MHA Keystone Center.

Celebrating Five Years of Speak-up! Award

Speak Up Award logo

Speaking up when having a concern in healthcare is foundational to ensuring safe, high-quality care for patients and a safe work environment for staff.

MHA Keystone Center Speak-up! AwardThe MHA Keystone Center Speak-Up! Award was launched in March 2016 for members of the MHA Keystone Center Patient Safety Organization (PSO) to celebrate healthcare staff who speak up for patient or staff safety. The award program has grown exponentially throughout the last five years, averaging more than one nomination every two days, with over half of PSO members actively participating — 947 nominations have been received from 61 member organizations.

As part of the award program’s evolution, the MHA Keystone Center created a toolkit to help PSO-member organizations design and implement their own speak-up recognition process to advance their safety culture. According to a cost-savings analysis, each time staff speak up and prevent harm saves more than $13,000 for patients, families and healthcare organizations. This work was published in the Journal of Healthcare Risk Management and finished in the top 10% most downloaded articles of the Wiley publishing company in 2019.

PSO members may submit a Speak-up! Award nomination online. Members with questions may contact the MHA Keystone Center PSO.

Patient Transporter Speaks Up for Patient’s Safety, Receives Award

Audra Carlson

Audra Carlson, a patient transporter at Henry Ford Allegiance Health, was announced Feb. 2 as the quarterly Michigan Health & Hospital Association (MHA) Keystone Center Speak-up! Award recipient for her actions that protected the health of a patient.

Carlson sought immediate care for a discharged patient whose condition suddenly worsened while leaving the building. She persistently raised her concerns, and her swift actions protected the patient from a delay in treatment.

“I’m relieved our patient received the prompt care that was needed, and I’m glad attention is being drawn to the importance of speaking up,” said Carlson. “I’m honored to be selected for such a meaningful award.”

Launched in March 2016, the MHA Keystone Center Speak-up! Award acknowledges individuals or teams within MHA Keystone Center Patient Safety Organization hospitals who speak up to prevent potential harm to patients or other staff members. The award fosters a culture within healthcare organizations that empowers staff to speak up about the quality or safety of patient care.

“Audra’s actions are a great example of our commitment to providing the highest quality of care and safety for our patients and team members,” said Wendy Boersma, vice president and chief nursing officer, Henry Ford Allegiance Health. “We continuously work to strengthen our culture of safety and empower all team members to speak up when they notice something may not be right.”

Additional award finalists for the fourth quarter of 2020 include:

  • Helen Newberry Joy Hospital, Nola Sobleskey
  • McLaren Bay Region, Alice Van Ochten
  • McLaren Port Huron, Maureen McClellan-Klutzke, RN

“The health and well-being of patients are the top priority of all members of a care team at Michigan hospitals,” said MHA CEO Brian Peters. “Speaking up for the best interests of the patient is one of the most important things a healthcare worker can do. We applaud Audra for the actions she took to look after her patient.”

Specifics on the MHA Keystone Center Speak-up! Award, including criteria and a nomination form, are available online. For more information, contact the MHA Keystone Center PSO.