Michigan Senate Hears MHA Testimony on ED Boarding Challenges, MHA Opposes Introduced MCPA Bill

The MHA provided testimony May 7 to the Senate Health Policy Committee on certain challenges related to hospital emergency department boarding for behavioral health patients.

The Senate Health Policy Committee heard about patients facing behavioral health crises and their experiences with emergency department boarding based on insurance status. Lauren LaPine, senior director, legislative & public policy, MHA  discussed how the association collected data, starting in 2023, from hospital emergency departments on length of stay for patients with a behavioral health diagnosis. Initial findings within this data showed there were over 150 patients with a behavioral health diagnosis waiting in a hospital emergency department daily. Furthermore, behavioral health-related patients with Medicaid coverage spent longer time in hospital emergency departments than their counterparts with commercial insurance and one of every three patients with Medicaid spent more than 48 hours in a hospital emergency department waiting to be accepted for inpatient hospitalization or discharged.

Lauren LaPine, senior director, legislative & public policy, MHA and Kyle Hoffmaster, director, patient access, Pine Rest Christian Mental Health Services provided testimony May 7 on patients facing behavioral health crises and their experiences with emergency department boarding based on insurance status.

LaPine explained the process of the pre-admission screening assessment completed by providers for these patients with a behavioral health diagnosis and illustrated for the committee how the process is unnecessarily complicated for those with Medicaid coverage.

Kyle Hoffmaster, director, patient access, Pine Rest Christian Mental Health Services also provided testimony on the challenges faced by their organization in helping serve behavioral health patients seeking care. He shared how waiting for another provider from the community mental health (CMH) organizations to complete a pre-admission assessment for patients covered by Medicaid can cause significant delays in these patients receiving the care they need. Patients covered through Medicaid are forced to go to a hospital emergency department per guidelines from the CMHs to receive the assessment in that specific setting, causing more unnecessary stress and costs for families and providers alike. Sharing personal experiences from Pine Rest Christian Mental Health Services illuminated the need for serious change on this issue. The MHA will continue to educate lawmakers on this challenge and work to expand the assessment responsibility to improve the delivery of care for behavioral health patients in Michigan.

In addition, the Senate Finance, Insurance and Consumer Protection Committee took testimony on Senate Bill (SB) 134, sponsored by Sen. Sam Singh (D-East Lansing), which repeals the regulatory compliance exemption under the Michigan Consumer Protection Act (MCPA). If signed into law, this legislation would significantly increase the potential for class-action lawsuits under the MCPA purview against the hospital industry in the state without protecting consumers. The MHA, along with several other businesses and industries stands opposes to this harmful legislation.

Members with additional questions should contact Elizabeth Kutter at the MHA.

Hospital Executives Recognized for Outstanding Leadership

The MHA announced the winners of its 2024 Healthcare Leadership Award June 27 during its Annual Membership Meeting. Each year, the MHA recognizes outstanding individuals who have provided exceptional leadership to healthcare organizations and to the health and well-being of the community. The 2024 recipients are Jawad Shah, MD, founder, president and CEO, Insight, Flint; and Harmony Gould, vice president of hospital & residential services, Pine Rest Christian Mental Health Services, Grand Rapids. The MHA will donate $1,000 on behalf of each award winner to the charity of their choice. These funds were provided to the MHA by the family of former MHA President H. Allen Barth.

Jawad Shah, MD, founder, president and CEO, Insight
Jawad Shah, MD, founder, president and CEO, Insight

Insight Health System has seen remarkable growth and innovation under Dr. Shah’s leadership since its inception in 2008. Starting with a humble team of four in Flint, Michigan, the organization now boasts more than 1,500 employees and extends its services across multiple states, profoundly impacting healthcare delivery and patient care.

Insight Health System manages a vast network, including the flagship Flint Medical Campus, which provides more than 216,000 patient services each year across a range of specialties such as neurosurgery, orthopedics and behavioral health. Following its acquisition and revitalization of the former Michigan Surgical Hospital, Dr. Shah spearheaded the transformation of the facility into the thriving Insight Surgical Hospital in Warren, achieving financial solvency within a year and increasing patient accounts by 520% in 2023.

The network expanded further in 2022 with the opening of Insight Dearborn, offering advanced outpatient services in orthopedics and mental health, among others. The organization’s reach also spans to Illinois and Iowa, reinforcing its mission to deliver exceptional, patient-centered healthcare.

Dr. Shah’s commitment extends beyond healthcare delivery to significant community involvement. He has been instrumental in establishing Insight Research Institute and Insight Behavioral Health Foundation. These entities recently pioneered the creation of Genesee County’s first medical-psychiatric hospital, slated to open in fall 2024, addressing urgent community needs in behavioral health.

In addition to his executive responsibilities, Dr. Shah contributes to the medical field as a Clinical Associate Professor at Michigan State University. Demonstrating his dedication to community service, he has generously directed the $1,000 monetary award to support Sylvester Broome Empowerment Village, further enriching the lives of those in the Flint area.

Harmony Gould, vice president of hospital & residential services, Pine Rest Christian Mental Health Services
Harmony Gould, vice president of hospital & residential services, Pine Rest Christian Mental Health Services

Gould’s commitment to patients is unwavering and is evident from the many programs and initiatives she has led at Pine Rest, including expansion and improvement projects. She developed and led the only behavioral health unit in West Michigan accepting individuals with a COVID-19 diagnosis, which was recognized as the 2022 recipient of the MHA Advancing Safe Care Award. Gould also led the opening of the Beachwood and Lotus programs, which are two residential units built as a response to an unmet need and at the request of the Michigan Department of Health and Human Services to alleviate the need for residential care settings for adults and adolescents throughout the state. The Beechwood Unit is a 12-bed crisis residential program offered as an alternative to inpatient psychiatric hospitalization for adults. And the Lotus unit is a 25-bed intensive residential program designed to treat adolescents with complex care needs.

Additionally, Gould oversaw an expansion of Pine Rest’s Adult Partial Hospitalization Program in response to community needs and is leading the team developing a crisis stabilization unit, which is a new license in Michigan resulting from her participation in the MHA’s Behavioral Health Integration Council. She is also a key member of the Pediatric Center Oversight team at Pine Rest, which is opening the Pediatric Center of Behavioral Health in 2026. Her efforts have also put patient experience at the forefront, spearheading several initiatives that bolster patient and family input into organizational processes and practices.

Not only is she committed to patients, but she has also been highly committed to employee satisfaction and organizational stability by her involvement in launching Pine Rest’s Great Place to Work Initiative, which asks employees at any level of the organization to submit ideas for improvements and then collaborate with peers and leaders to develop plans for implementation. She is also active with Network180 to collaborate with other stakeholders to enhance crisis response protocol. And as mentioned earlier she has been a catalyst by offering invaluable insights in the strategic work of the MHA’s Behavioral Health Integration Council. At Gould’s request, the $1,000 monetary portion of the award will go to the Pine Rest Foundation, specifically for the Pediatric Center of Behavioral Health campaign.

The MHA congratulates the winners of the 2024 MHA Healthcare Leadership Award.

MHA Podcast Explores Benefits, Challenges of Virtual Care in Behavioral Health

The MHA released a new episode of the MiCare Champion Cast exploring how clinicians are navigating virtual care in the behavioral health space.

The episode, released during Mental Health Awareness Month, features two providers from Pine Rest Christian Mental Health Services. Dr. Heide Rollings, M.D., child and adolescent psychiatry fellowship director and Dr. Lisa Vroman Stokes, Ph.D., manager of Forest Hills Clinic and child and adolescent project coordinator, joined to share insights about the advantages and challenges of telemedicine in the behavioral health setting.

“We know that for children and adolescents – especially in rural communities – it can be really wonderful to have [telehealth] as an option,” said Dr. Rollings, who also serves as an assistant clinical professor in the division of psychiatry at Michigan State University.

Flexibility plays a big part in the new normal. Although virtual options have helped improve access, both Rollings and Stokes noted that it can’t always substitute in-person screenings and treatment. In many cases, clinicians must communicate expectations to patients early on to develop effective treatment plans within virtual and hybrid formats.

“We’re finding ourselves in a position as providers of re-educating and acclimating our patients to how they can most effectively engage and benefit from treatment,” said Dr. Stokes, who also oversees predoctoral psychology interns at Pine Rest.

As demand for behavioral healthcare services increases, staffing shortages continue to impact the workforce. In an effort to grow the talent pipeline, Pine Rest offers a variety of educational opportunities to those entering the field. This includes:

As the third-largest non-profit mental health care provider in the country, Pine Rest offers a full continuum of care for mental health and substance use disorders in West Michigan. In addition to their outpatient locations and psychiatric urgent care, the health system is also building a pediatric behavioral health center slated to open in 2026. Pine Rest was one of six organizations to receive grant funding following a $50 million appropriation from the Michigan legislature as part of the 2023 State Budget, which aimed at increasing the number of inpatient beds available for pediatric psychiatric patients across the state.


The episode is available to stream on SpotifyApple PodcastsSoundCloud and YouTube. Those interest in learning more about the services, Questions or idea submissions for future MiCare Champion Cast episodes can be sent to Lucy Ciaramitaro at the MHA.

Public Relations Professionals Gather at MHA Communications Retreat

MHA Events
Sue Tetzlaff, co-founder, Capstone Leadership Solutions; Emily R. Sexton, communications coordinator, Holland Hospital; Hannan Deep, director of strategic communications operations, Henry Ford Health; and Lauren Zakalik, director, public & media relations strategy, Henry Ford Health, during a panel discussion. 

The 2024 MHA Communications Retreat brought together nearly 100 communications, marketing and public relations professionals from MHA-member facilities May 7 to network and learn from peers across the state. Topics on the agenda included artificial intelligence (AI), behavioral health, the healthcare workforce and internal communications.

The event began with several speakers presenting on how they are using communications tools to assist in reacting to the behavioral health crisis. Speakers included Kara Gavin, lead public relations representative, Michigan Medicine; and research & policy media relations manager, U-M Institute for Healthcare Policy and Innovation; Jim Rose, director of marketing and communications, Pine Rest Christian Mental Health services; Dallas Rau, executive director, Great Lakes Bay Region Mental Health Partnership; and Tera Szeliga, director of marketing, communications and Institute for Leaders, Great Lakes Bay Regional Alliance.

A panel discussion was conducted discussing communications strategies to address the healthcare workforce and the importance of engaging with government relations and advocacy efforts. Angela Minicuci, APR, partner, Martin Waymire, moderated the panel comprised of Laura Appel, executive vice president of government relations and public policy, MHA, and Megan Brown, chief marketing and communications officer, Munson Healthcare. MHA CEO Brian Peters followed the panel with an update on the MHA strategic action priorities.

AI industry experts Joshua Wilda, chief digital and information officer, University of Michigan Health – Regional Network; and Tony Lambert chief technology officer, TechSmith, presented on the AI trends in healthcare and hospitals and how its impacting communications and marketing.

The event concluded with a topic focused on internal communications strategies hospitals can implement to celebrate their workforce and tactics they can use to address employee morale, support recruiting and improve brand perception. Each speaker shared strategies for different sized hospitals. Those speakers included Sue Tetzlaff, co-founder, Capstone Leadership Solutions; Emily R. Sexton, communications coordinator, Holland Hospital; Hannan Deep, director of strategic communications operations, Henry Ford Health; and Lauren Zakalik, director, public & media relations strategy, Henry Ford Health.

The event was sponsored by Martin Waymire and MHA Data Services, who attended the event and provided resources about their products and services. Photos from the event are available on the MHA Facebook page. For more information and resources from the event, contact John Karasinski at the MHA.