Approximately 80 leaders responsible for quality, safety and patient experience and patient care participated in an MHA webinar to review the newly released MHA Person & Family Engagement (PFE) Roadmap, which includes recommended policies to re-engage patients and caregivers. Participants reviewed the harm that the pandemic caused and its contribution to patient and caregiver isolation. Participants also shared best practices to rebuild relationships and collaborate on patient care. An assessment tool is available by request for hospitals and health systems to identify and resolve challenges around PFE adoption.
Members with questions may contact Erin Steward at the MHA.