CMS Implements New Online Form for Medicare Advantage Complaints

The Centers for Medicare & Medicaid Services (CMS) recently implemented a new online form for providers to submit complaints related Medicare Advantage (MA) plans.

A CMS memorandum announced the implementation of the form, which is now live and available to providers. The online form collects information about the complainant, beneficiary, provider and the MA plan involved. Providers are also prompted to submit a complaint summary, with optional fields for service dates and claim numbers.

Once a complaint has been submitted via the online form, it will be placed in a queue in the Health Plan Management System Complaints Tracking Module for review and triage. CMS will continue to serve as an arbitrator, working to facilitate resolution between the MA plan and the provider.

The MHA encourages members to use this form when experiencing issues related to MA claims.

Members with questions may contact Megan Blue at the MHA.

DIFS Releases Bulletin Protecting COVID-19 Vaccinations

The Michigan Department of Insurance and Financial Services (DIFS) issued a bulletin on Oct. 16 advising health insurers in the individual and small group markets to continue covering COVID-19 vaccinations without cost-sharing.

The bulletin was released in accordance with Gov. Whitmer’s Executive Directive 2025-7. The executive directive instructs the Michigan Department of Health and Human Services, DIFS and the Michigan Department of Licensing and Regulatory Affairs to work collaboratively to ensure COVID-19 vaccines are available to all Michiganders.

The DIFS bulletin states that under existing state law, all insurers in the individual and small group market must cover immunizations recommended by the federal Advisory Committee on Immunization Practices (ACIP). The ACIP continues to recommend the COVID-19 vaccine as of Oct. 16.

Members with questions regarding the bulletin should contact Megan Blue at the MHA.

MDHHS Announces Medicaid Rebid Contract Awardees

The Michigan Department of Health and Human Services (MDHHS) announced April 8 Medicaid program contract awardees for the contract that begins Oct. 1, 2024. Nine health plans were awarded contracts to cover Medicaid services for nearly two million eligible individuals across Michigan’s 10 Prosperity Regions. The contracts will be in effect for up to eight years when the initial five-year period and up to three one-year extensions are considered.

Contracts were awarded to the same nine health plans that currently cover Medicaid enrollees, with changes to the regions in which some plans operate:

  • Aetna Better Health of Michigan
  • Blue Cross Complete of Michigan
  • HAP CareSource
  • McLaren Health Plan
  • Molina Healthcare of Michigan
  • Meridian Health Plan of Michigan
  • Priority Health Choice
  • United Healthcare Community Plan
  • Upper Peninsula Health Plan

The MHA created an excel document to help members compare the regions in which plans operate under the existing and new contracts. Maps illustrating current prosperity regions and new prosperity regions are available on the MDHHS website.

Health plans may appeal MDHHS recommendations through Monday, April 22.

Members with questions can contact Megan Blue at the MHA.

Congressional Spending Package Solidifies Medicare SUD Coverage

The President signed March 9 a six-bill Congressional funding package to avoid a federal government shutdown that evening. The funding package included several healthcare provisions, including a measure expanding access to substance use disorder (SUD) services.

Specifically, the legislation permanently requires state Medicaid plans to cover medication-assisted treated for opioid use disorder. This includes counseling services, behavioral therapy and methadone. The bills also add the option for states to cover care in Certified Community Behavioral Health Clinics, as well as Institutions of Mental Disease, regardless of the size of the facility, for up to 30 days per 12-month period. The MHA will follow-up with the Michigan Department of Health and Human Services  to ensure the Michigan Medicaid program is prepared to comply.

Finally, the package calls for states to monitor the prescribing of antipsychotic medications to adults in institutional care setting, home health and community-based settings and requires the U.S. Department of Health and Human Services to issue guidance on integrating behavioral health services with other medical services under Medicaid and the Children’s Health Insurance Program.

The following healthcare measures were also included in the funding package:

  • Eliminated Medicaid Disproportionate Share Hospital cuts for fiscal year (FY) 2024 and delays FY 2025 cuts until Jan. 1, 2025.
  • Provides partial relief for Medicare physician reimbursement rates by increasing the Medicare conversation factor adjustment from 1.25% to 2.93%. This results in a final cut of 1.66%, compared to a previously expected 3.4% cut.
  • Extends incentive payments for alternative payment models though calendar year 2026.
  • Extends the Work Geographic Index Floor (GPCI) under the Medicare program by extending a 1.0 floor on the GPCI through Dec. 31, 2024.
  • Extends the Medicare-dependent hospital and enhanced low-volume hospital programs for three months through Dec. 31, 2024 opposed to Sept. 30, 2024.

Members with questions should contact Megan Blue at the MHA.