The Reality for Medicaid Patients Entering the ED With a Behavioral Health Crisis

Marianne E. Huff, LMSW, President and CEO, Mental Health Association in Michigan

Imagine this: You enter a hospital emergency department for chest pain. The clinicians onsite confirm you’re having a heart attack, but before can receive lifesaving care, you must wait for a second pre-admission screening from an agency outside of the hospital. The process could take hours – maybe even days.

The odds of that happening are not likely; However, it’s often the reality for Medicaid beneficiaries who come to the emergency department experiencing a behavioral health crisis.

In my role at the Mental Health Association in Michigan, I’ve had the privilege of advocating for patients and communities across the state who are living with mental illness. Unfortunately, a part of this job is having to witness the lasting impact that barriers in the system have on patients, providers and the overall care landscape.

When it comes to getting patients with Medicaid coverage inpatient behavioral healthcare, there are a series of unnecessary hurdles. One of the most time-consuming steps is that following an assessment by qualified ED clinicians, a patient with Medicaid must receive a secondary pre-admission screening from a community mental health (CMH) agency. Although it’s required for a CMH to perform the pre-admission assessment in a three-hour window, that’s rarely the case.

This effects people at all walks of life, but I’ve seen a troubling number of pediatric patients suffering as a result. In one case, a mother sat in the emergency department for weeks with her young daughter who was in dire need of inpatient behavioral healthcare services.

Sadly, that experience is not uncommon. I’ve seen parents put their jobs at risk to accompany children boarded in the ED. Oftentimes mental health conditions are compounded with acute medical issues, which further complicates the process of finding care.

As an association, we strive to transform the way our state and nation approaches mental illness. This is not possible if we don’t uphold a system that supports early intervention and gets patients the care they need without unnecessary delays.

Alongside the MHA and Michigan hospitals, our association agrees that one solution is to expand the three-hour assessment responsibility to allow clinically qualified ED staff to conduct pre-admission screenings. As a result, we can help improve the delivery of care for behavioral health patients who enter hospital EDs across Michigan.

The Mental Health Association in Michigan is the only statewide, non-governmental agency concerned with the broad spectrum of mental illness across all age groups.

New Resources for Patient Rights in Psychiatric Hospitals

The MHA recently collaborated with the Mental Health Association of Michigan and Disability Rights Michigan to develop resources outlining patient rights in psychiatric hospitals across Michigan, Indiana, Wisconsin and Ohio. These assets are modeled after Disability Rights Ohio’s voluntary and involuntary patient rights materials in psychiatric hospitals.

The MHA’s continued dedication to expanding access to behavioral health services and its commitment to the full care continuum involves addressing challenges such as finding appropriate placement for individuals requiring inpatient hospitalization. The MHA is aware of instances where patients are transferred out of state for inpatient psychiatric care due to diagnosis or acuity level.

This underscores the importance of ensuring patients and families have clear, accessible information about their rights, especially when care extends across state lines.

These resources aim to help individuals, families and advocates understand key rights, including access to treatment, communication and safety. Whether an individual is a patient, caregiver or community advocate, these documents are designed to inform and empower.

Available in accessible formats such as PDF, Word and Large Print, these quick guides ensure equal access to critical rights information for people with disabilities, including those using screen readers or requiring larger text in psychiatric hospitals.

Members are encouraged to share these resources with other colleagues and contacts. Indiana and Wisconsin’s resources can also be found on the MHA behavioral health webpage.

Members with questions can contact Kelsey Ostergren at the MHA.