Becker’s Hospital Review published an article Sept. 3 that provides responses from 87 healthcare executives sharing their ideas on ways to boost the patient experience.
MHA CEO Brian Peters provided a response, mentioning the MHA Keystone Center’s work on Person- and Family-Centered Care.
“The MHA Keystone Center, our quality and safety improvement arm with a 20-year history, contributes to a better patient experience in all of our member hospitals through a number of initiatives,” said Peters. “In particular, we have led a very robust effort on Person- and Family-Centered Care (PFCC), focused on putting the patient and their caregiver at the center of all decision-making, planning and monitoring of care. We developed and promoted a Roadmap to Person and Family Engagement which provides standardized definitions, policies and practices designed to serve as a resource for healthcare staff and leaders looking to develop or improve PFCC across their organization.”
Members with any questions regarding media requests should contact John Karasinski at the MHA.