More than 50 patient experience, nurses and quality professionals participated in the MHA Person & Family Engagement (PFE) Improvement Sprint webinar Hospital Staffing and Structures Needed to Support and Coordinate PFE Activities during Patient Experience Week (April 28 – May 2). Staff from Trinity Health, Covenant Healthcare and Michigan Medicine shared examples of ways to build leadership support, engage other healthcare staff and implement processes to involve patient representation on improvement initiatives. Members may review materials related from the webinar on the MHA Membership Forum page of the MHA Community Site.
The MHA PFE Improvement Sprint series continues with Deploying PFE Roadmap Strategies to Improve Patient Safety and Quality, Outcomes, Experiences, and Support Hospital Priorities, scheduled from Noon to 1 p.m. May 21. Speakers will outline how to involve patients and families in value-mapping, like having patients outline the touchpoints with healthcare staff that are valuable to them or having hospital literature outlining patients’ rights and responsibilities.
The webinars are hosted by members of the MHA PFE Advisory Council. Questions about MHA webinar registration should be directed to Brenda Carr at the MHA. Questions about the MHA PFE Advisory Council should be directed to Erin Steward at the MHA.
