Tag: patient experience

Members Engage in PFE Webinar During Patient Experience Week

Member News

More than 50 patient experience, nurses and quality professionals participated in the MHA Person & Family Engagement (PFE) Improvement Sprint webinar Hospital Staffing and Structures Needed to Support and Coordinate PFE Activities during Patient Experience Week (April 28 – May 2). Staff from Trinity Health, Covenant Healthcare and Michigan Medicine shared examples of ways to build leadership support, engage other healthcare staff and implement processes to involve patient representation on improvement initiatives. Members may review materials related from the webinar on the MHA Membership Forum page of the MHA Community Site.

The MHA PFE Improvement Sprint series continues with Deploying PFE Roadmap Strategies to Improve Patient Safety and Quality, Outcomes, Experiences, and Support Hospital Priorities, scheduled from Noon to 1 p.m. May 21. Speakers will outline how to involve patients and families in value-mapping, like having patients outline the touchpoints with healthcare staff that are valuable to them or having hospital literature outlining patients’ rights and responsibilities.

The webinars are hosted by members of the MHA PFE Advisory Council. Questions about MHA webinar registration should be directed to Brenda Carr at the MHA. Questions about the MHA PFE Advisory Council should be directed to Erin Steward at the MHA.

Celebrate Patient Experience Week with Upcoming Webinars

Member News

The MHA is offering ways for hospital staff to engage during Patient Experience Week (April 28-May 2), to support and amplify patient-centered care.

The upcoming Patient and Family Engagement (PFE) Improvement Sprint webinar series, hosted by members of the MHA PFE Advisory Council, includes:

Additionally, a recent MHA Rounds article bylined by Tammy Allen, region director, patient experience and relations, Trinity Health, outlines how patient-centered care can benefit patients and providers while enhancing a hospital’s culture, reputation and viability.

Members with questions about webinar registration should contact Brenda Carr at the MHA. Questions about the MHA Person & Family Engagement (PFE) Advisory Council should be directed to Erin Steward at the MHA.

MHA Webinar Tying Person and Family Engagement to Culture and Performance

Member News

The MHA is hosting the webinar Tying Person and Family Engagement (PFE) to Culture and Performance from noon to 1 p.m. Aug. 20. The webinar will outline a process for structuring value-based employee competencies that are foundational to delivering patient-centered care, programs that uniformly train and support knowledge and application of PFE principles across the system and examples of how to establish clear expectations of behaviors and actions that support a patient-centered culture.

Pandemic recovery happened at many levels, but public perception of hospital quality and experience is declining, as shown through research by the Beryl Institute. Now is the time to re-establish programs and policies that place patients and their caregivers at the heart of planning and decision-making, empowering them to actively participate in their care.

The webinar will also highlight the MHA Person & Family Engagement Roadmap, which features research and tools supported by the Centers for Medicare & Medicaid Services and the Institute for Patient- and Family-Centered Care. These resources are proven to re-engage patients and improve PFE.

Registration is free of charge for MHA member organizations. Chief nurse and medical officers, patient experience, safety & quality, social work and human resources professionals are encouraged to register.

Members with questions about the webinar or MHA Person & Family Engagement Roadmap may contact Erin Steward at the MHA.