Tag: MHA Person and Family Engagement

Members Engage in PFE Webinar During Patient Experience Week

Member News

More than 50 patient experience, nurses and quality professionals participated in the MHA Person & Family Engagement (PFE) Improvement Sprint webinar Hospital Staffing and Structures Needed to Support and Coordinate PFE Activities during Patient Experience Week (April 28 – May 2). Staff from Trinity Health, Covenant Healthcare and Michigan Medicine shared examples of ways to build leadership support, engage other healthcare staff and implement processes to involve patient representation on improvement initiatives. Members may review materials related from the webinar on the MHA Membership Forum page of the MHA Community Site.

The MHA PFE Improvement Sprint series continues with Deploying PFE Roadmap Strategies to Improve Patient Safety and Quality, Outcomes, Experiences, and Support Hospital Priorities, scheduled from Noon to 1 p.m. May 21. Speakers will outline how to involve patients and families in value-mapping, like having patients outline the touchpoints with healthcare staff that are valuable to them or having hospital literature outlining patients’ rights and responsibilities.

The webinars are hosted by members of the MHA PFE Advisory Council. Questions about MHA webinar registration should be directed to Brenda Carr at the MHA. Questions about the MHA PFE Advisory Council should be directed to Erin Steward at the MHA.

MHA Members Share Strategies for Advancing Person and Family Engagement

Member News

Members of the MHA Person & Family Engagement (PFE) Advisory Council will share how integrating the MHA Roadmap to Person and Family Engagement develops and strengthens PFE efforts in their organizations through two upcoming PFE Improvement Sprint webinars.

Published in 2023, the roadmap outlines standardized definitions, policies and practices to advance PFE efforts.

The first webinar, Hospital Staffing and Structures Needed to Support and Coordinate PFE Activities, will take place from Noon to 1 p.m. April 30. Speakers will share examples of ways to build leadership support and engage other healthcare staff, whether by having patient representation on improvement initiatives or having patients and caregivers participate in discharge planning with healthcare staff.

The second webinar, Deploying PFE Roadmap Strategies to Improve Patient Safety and Quality, Outcomes, Experiences, and Support Hospital Priorities, will take place from Noon to 1 p.m. May 21. Speakers will outline how to involve patients and families in value-mapping, like having patients outline the touchpoints with healthcare staff that are valuable to them or having hospital literature outlining patients’ rights and responsibilities.

These webinars are free of charge to MHA members. Chief nurse and medical executives, patient experience and relations professionals, quality and safety professionals, social work professionals, case managers and nursing staff are encouraged to register.

Questions about MHA membership or registration should be directed to Brenda Carr at the MHA.

Webinar Explores Connection Between Person and Family Engagement and Performance

Member News

The MHA is hosting the webinar Tying Person and Family Engagement (PFE) to Culture and Performance from noon to 1 p.m. Aug. 20. The webinar will provide examples of how peers at hospitals are creating a PFE culture by building policies into operations.

Engaging patients and families in systematic feedback and recommendations to improve quality and safety is associated with better outcomes in quality and the experience of care. The MHA Person & Family Engagement Roadmap features research and tools supported by the Centers for Medicare & Medicaid Services and the Institute for Patient- and Family-Centered Care that prove the value of person and family engagement.

The webinar also outlines a process for structuring value-based employee competencies that are foundational to delivering patient-centered care, programs that uniformly train and support knowledge and application of PFE principles across the system and examples of how to establish clear expectations of behaviors and actions that support a patient-centered culture.

Registration is free of charge for MHA member organizations. Chief nurse and medical officers, patient experience, safety & quality, social work and human resources professionals are encouraged to register.

Members with questions about the webinar or MHA Person & Family Engagement Roadmap may contact Erin Steward at the MHA.

MHA Webinar Tying Person and Family Engagement to Culture and Performance

Member News

The MHA is hosting the webinar Tying Person and Family Engagement (PFE) to Culture and Performance from noon to 1 p.m. Aug. 20. The webinar will outline a process for structuring value-based employee competencies that are foundational to delivering patient-centered care, programs that uniformly train and support knowledge and application of PFE principles across the system and examples of how to establish clear expectations of behaviors and actions that support a patient-centered culture.

Pandemic recovery happened at many levels, but public perception of hospital quality and experience is declining, as shown through research by the Beryl Institute. Now is the time to re-establish programs and policies that place patients and their caregivers at the heart of planning and decision-making, empowering them to actively participate in their care.

The webinar will also highlight the MHA Person & Family Engagement Roadmap, which features research and tools supported by the Centers for Medicare & Medicaid Services and the Institute for Patient- and Family-Centered Care. These resources are proven to re-engage patients and improve PFE.

Registration is free of charge for MHA member organizations. Chief nurse and medical officers, patient experience, safety & quality, social work and human resources professionals are encouraged to register.

Members with questions about the webinar or MHA Person & Family Engagement Roadmap may contact Erin Steward at the MHA.

MHA Hosts Successful Virtual Care Models Webinar

Member News

The MHA hosted nearly 100 healthcare staff in patient experience, nursing, quality and human resources roles May 2 during the webinar Virtual Care Models that Improve Engagement and Support Staff.

Representatives from Henry Ford Health and Trinity Health Grand Rapids outlined the design and interface of virtual care models among technology, care teams and the patient, and outcomes demonstrating the value of virtual care to both staff and patients. The webinar also highlights the MHA Person & Family Engagement Roadmap, which features research and tools proven to re-engage patients and improve person and family engagement.

An additional webinar, Recruitment Models that Grow a Strong and Patient-Centered Workforce,  is scheduled from noon to 1 p.m. May 30. This webinar will outline nursing internship and patient care tech programs that help students and employees gain clinical experience and makes new and veteran employees feel valued. It will also review a program designed for high school students to excite them about the possible careers in clinical and nonclinical healthcare positions, and the value of building trusting relationships and emotional support with patients and families. Registration is free of charge for MHA member organizations.

Members may contact Erin Steward at the MHA with questions about the MHA Person & Family Engagement Roadmap or webinar.

Webinar Detailing Virtual Care Models Approved for CE

Member News

The MHA is hosting the webinar Virtual Care Models that Improve Engagement and Support Staff from noon to 1 p.m. May 2. Representatives from Henry Ford Health and Trinity Health Grand Rapids will outline the design and interface of virtual care models among technology, care teams and patients; explain how to gain input and buy-in from leadership and staff; and share the outcomes that demonstrate the value of virtual care to the care team, patients and families. The webinar is approved for nursing and social work continuing education credit.

Virtual nursing is a cornerstone of modern healthcare, facilitating rapid and seamless communication between patients and nurses. Real-time virtual interactions enable patients to have their questions and concerns addressed promptly, leading to enhanced engagement and satisfaction with the healthcare team.

The webinar highlights the MHA Person & Family Engagement Roadmap, featuring research and tools supported by the Centers for Medicare & Medicaid Services and the Institute for Patient- and Family-Centered Care, which are proven to re-engage patients and improve person and family engagement. Registration is free to charge for MHA member organizations.

Members with questions about the MHA Person & Family Engagement Roadmap or webinar may contact Erin Steward at the MHA.

Registration Open for Webinar on Virtual Care Models

Member News

Registration is open for the MHA webinar, Virtual Care Models that Improve Engagement and Support Staff, scheduled from noon to 1 p.m. May 2. Attendees will learn from experts and peers about how hospitals and health systems are operationalizing virtual care strategies to positively impact patient experience, clinical outcomes, safety and employee satisfaction.

The webinar, designed for patient experience, quality and human resources professionals and members of the care team, will explore:

  • Workforce shortage data and how technology can support care teams.
  • Virtual care designs and interfaces.
  • Recommendations and support from leadership, nursing and patient experience teams for virtual care.
  • Outcomes demonstrating the value of virtual care to the care team, patients and families.

Registration is free to charge for MHA member organizations. Additionally, attendees will learn more about the MHA Person & Family Engagement Roadmap, a resource that offers tools supported by the Centers for Medicare & Medicaid Services and the Institute for Patient- and Family-Centered Care. These proven strategies can help hospitals re-engage patients and improve person and family engagement.

Members with questions about the MHA Person & Family Engagement Roadmap or webinar.may contact Erin Steward at the MHA.