More than 100 healthcare professionals gathered April 28 and 29 in East Lansing for the return of the MHA Keystone Center Safety & Quality Symposium. Attendees included individuals across the continuum of care including quality, safety and risk professionals, healthcare executives and person and family advocates who engaged in two days of sessions and dialogue focused on today’s most pressing issues.
Keynote speakers included Gerald B. Hickson, MD, founding director, Vanderbilt Health Center for Patient and Professional Advocacy and current chair of the Institute for Healthcare Improvement. Hickson spoke on building systems that model respect while supporting safety and high-quality care. Steven Berkowitz, MD, founder and president, SBM Healthcare Consulting, shared insights on the growing role of artificial intelligence in healthcare, emphasizing the importance of approaching it with both enthusiasm and caution.
Breakout sessions over the day and a half event, addressed a range of topics including preparing for cyberattack-related downtimes, normalizing help-seeking to support workforce well-being, enhancing physical and situational security, strengthening caregiver support and improving access to care. The MHA Keystone Center Symposium also included the reveal of the 2025 Advancing Safe Care Award recipient.
MHA Endorsed Business Partner Tarian, led a Threat Assessment Workshop reviewing behavioral assessment models, techniques for recognizing people of concern, threats through formal and informal communication and how to counter potentially violent actions.
The event was sponsored by HPS with exhibitors from ERC Risk Solutions, i2G Systems, MED Alliance Group Inc., ModusOne Health, Novo Nordisk, Tarian and TruMed Systems.
Members with questions should contact the MHA Keystone Center.