The MHA hosted nearly 100 healthcare staff in patient experience, nursing, quality and human resources roles May 2 during the webinar Virtual Care Models that Improve Engagement and Support Staff.
Representatives from Henry Ford Health and Trinity Health Grand Rapids outlined the design and interface of virtual care models among technology, care teams and the patient, and outcomes demonstrating the value of virtual care to both staff and patients. The webinar also highlights the MHA Person & Family Engagement Roadmap, which features research and tools proven to re-engage patients and improve person and family engagement.
An additional webinar, Recruitment Models that Grow a Strong and Patient-Centered Workforce, is scheduled from noon to 1 p.m. May 30. This webinar will outline nursing internship and patient care tech programs that help students and employees gain clinical experience and makes new and veteran employees feel valued. It will also review a program designed for high school students to excite them about the possible careers in clinical and nonclinical healthcare positions, and the value of building trusting relationships and emotional support with patients and families. Registration is free of charge for MHA member organizations.
Members may contact Erin Steward at the MHA with questions about the MHA Person & Family Engagement Roadmap or webinar.