Leading the Way to a Healthier Michigan

Health system and hospital trustees play a unique role in supporting the health of the communities they serve and upholding high standards for our state’s healthcare facilities. By supporting these leaders, the MHA is supporting its members as they drive innovation to improve healthcare quality and lower costs.

These resources from the American Hospital Association and the MHA are intended to help new and currently serving healthcare trustees and other executives as they lead the way to a healthier Michigan.

For more information or to request additional resources, contact us

Linking Quality to Strategy and Operations Workshop

Jan. 23, 2020, 8 a.m. to 4 p.m.
MHA Headquarters, 2112 University Park Dr., Okemos, MI 48864

There has been a proliferation of efforts to measure how various hospitals and doctors perform, and no one has found the task easy. What processes should be measured? What kinds of changes improve performance? Research has proved that measurement and transparency is key to improvement, but many board members lack the knowledge and skills to work with executive and clinical leaders to create change.

Linking Quality to Strategy and Operations will help board members understand the quality of care being delivered and how to establish clear and dependable monitoring systems to discover hidden problems and uncover subtleties that result in higher performance. This comprehensive workshop will:

  • Outline who measures what and why.
  • Review information on value-based purchasing, transparency and pay-for-performance.
  • Explore how to measure progress using dashboards.
  • Examine measures and identify the most appropriate ones for your hospital or health system.
  • Demonstrate the difference between reactive and predictive thinking and how to shift to predictive.
  • Review best practices to assess and monitor quality and increase reliability.

Quality dashboards/scorecards will be reviewed in-depth, and attendees will be asked to meet with the hospital’s quality director to review data and bring their quality dashboard/scorecard to the workshop. Processes and outcomes will be explored to achieve strategic priorities.

Alumni of the MHA Excellence in Governance Fellowship consider this content extremely insightful, stating they found “immense value in going deeper into the ’weeds’ of quality” and that they “gained a new perspective on our quality and safety measures and feel empowered to take action.

Meet Your Faculty

Diane Banks has more than 30 years of experience in organizational performance improvement and training. Her primary fields of expertise include large scale process improvement, clinical outcome improvement, leadership development, strategic human resource planning and development, and organizational culture. A proponent of life-long learning, Banks received her B.S. and M.S. in Education from Indiana University, and she was formerly vice president for performance improvement at a Michigan hospital.

Who Should Attend
Both novice and advanced governing board members are welcome.

Download the Registration Form. Registration will close Jan. 15. Space is limited, and registration will be accepted on a first-come, first-served basis. Confirmations will be sent after receipt of registration forms with payment. Cancellations with a refund are accepted until Jan. 15. No refunds will be issued after Jan. 15, but an alternate can attend.

Attendees needing overnight room accommodations can contact the Best Western Okemos/East Lansing Hotel & Suites, or the Staybridge Suites, Lansing-Okemos. Discounted room rates at these properties are not established. If you have any special needs, dietary restrictions or concerns, please contact Erica Leyko at (517) 323-3443.

Register Now

MHA Excellence in Governance Fellowship

To assist hospitals and health systems in ensuring their trustees are active, engaged and informed, the MHA designed a comprehensive governance leadership fellowship.

Learn more about the Governance Fellowship.

AHA Trustee Services

The American Hospital Association (AHA) provides trustee-focused resources, tools and education on its AHA Trustee Services portal. The AHA provides quarterly updates for trustees, educational events and resources about good governance, advocacy and more.

Visit the Portal

Breakthrough: Connect. Learn. Lead.

Breakthrough is designed to benefit health system and hospital CEOs, senior clinical leaders, operational and business development leaders, and governing board members – especially those who are ready to go beyond traditional business, relentlessly improve and innovate, and lead with passion and values.

Learn more about Breakthrough

AHA Trustee Services

Visit the AHA Trustee Services portal for trustee-focused resources, tools and education. 

Visit the Portal 

MHA 100 Year Anniversary

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