The MHA is hosting the webinar Tying Person and Family Engagement (PFE) to Culture and Performance from noon to 1 p.m. Aug. 20. The webinar will provide examples of how peers at hospitals are creating a PFE culture by building policies into operations.
Engaging patients and families in systematic feedback and recommendations to improve quality and safety is associated with better outcomes in quality and the experience of care. The MHA Person & Family Engagement Roadmap features research and tools supported by the Centers for Medicare & Medicaid Services and the Institute for Patient- and Family-Centered Care that prove the value of person and family engagement.
The webinar also outlines a process for structuring value-based employee competencies that are foundational to delivering patient-centered care, programs that uniformly train and support knowledge and application of PFE principles across the system and examples of how to establish clear expectations of behaviors and actions that support a patient-centered culture.
Registration is free of charge for MHA member organizations. Chief nurse and medical officers, patient experience, safety & quality, social work and human resources professionals are encouraged to register.
Members with questions about the webinar or MHA Person & Family Engagement Roadmap may contact Erin Steward at the MHA.