MHA Endorsed Business Partner (EBP) care.ai recently shared an insightful case study on how a 22-bed virtual care pilot with Henry Ford Health (HFH) is expanding across 13-acute care hospitals, including a chief nursing informatics officer’s tips for finding success with inpatient virtual care projects. care.ai and SONIFI Health collaborated on creating a virtual care solution that fit HFH’s goals, with the versatility for added use cases and flexibility for growth and evolution.
This case study includes an inside look at:
- Guardrails put in place (and why) for piloting the virtual care project.
- Feedback collection from nurses and patients.
- Pilot outcomes and next steps.
- Tips for having a successful virtual care strategy.
The care.ai SmartCare Platform leverages always-aware ambient sensors and an AI-powered command center to manage and automate virtual care workflows. It provides additional support to on-site care team members so they can stay focused on what matters most—delivering patient-centered care. By integrating data and near real-time analytics, care.ai equips clinicians with the insights they need to make informed decisions at critical moments throughout the patient journey.
Members are encouraged to save the date for the MHA Keystone Center Patient Safety Organization (PSO) in-person safe table event Dec. 3, 2025, at the MHA Headquarters in Okemos. The safe table will focus on virtual care models with speakers from HFH. Safe tables are valuable opportunities for hospital team members to come together, share ideas with peers, engage in safety discussions and obtain advice to improve or eliminate harm. These events are unique in offering a legally protected, confidential environment for discussing sensitive topics.
Members who want to learn more may visit the care.ai profile page or contact Bruce Mehdizadeh, senior director of sales at care.ai. Members interested in solutions offered through the MHA EBP program may contact Rob Wood at the MHA.