The MHA released a new episode of the MiCare Champion Cast focused on Munson Healthcare’s innovative Ask-A-Nurse program. The free, 24/7 call center is staffed year-round by registered nurses and offers easy access to health-related information and triage services.
The episode features Bonnie Kruszka, DNP, FNP-C, ENP-BC, RN, Chief Operating Officer, Munson Physician Network, Chief Advanced Practice Provider, Munson Healthcare; and Allison Passinault, RN, BSN, Ambulatory Nursing Manager, Ask-A-Nurse and Centralized Nurse Triage.
As leaders of the program, Kruszka and Passinault share more about how Ask-A-Nurse came to be, how it works and how it has helped Munson and non-Munson patients make more informed healthcare decisions.
“Access to healthcare continues to rise to the top of our community needs assessment year after year,” said Kruszka, who served as a founder of the program and continues to oversee operations. “Sometimes that means physical access, but it can also relate to travel times, limited transportation or not having internet service.”
Since its inception, the nurse line has handled more than 178,000 calls with an average speed to answer of 36 seconds. The program was awarded a 2024 Ludwig Community Benefit Award, which is presented to MHA-member organizations integrally involved in collaborative programs to improve the health and well-being of area residents.
In addition to helping patients, it offers a unique, remote job opportunity in nursing.
“One of the many things I enjoy about working in rural healthcare is that we really do feel like one big community,” said Passinault. “It’s hard work, it can be exhausting at times, but the reward is great. It’s a worthwhile career – even in a virtual environment.”
To learn more, visit the Munson Healthcare website or call (231) 935-0951. Patients can also look to the Munson Healthcare Virtual Urgent Care for non-life-threatening conditions.
The episode is available to stream on Apple Podcasts, Spotify, Soundcloud and YouTube. Those interested in learning more about the MiCare Champion Cast can contact Lucy Ciaramitaro at the MHA.