Person- and Family-Centered Healthcare

PFE RoadmapThe MHA Keystone Center recognizes the importance of strong partnerships between healthcare providers, patients, and families. As a foundational concept, the MHA Keystone Center is committed to partnering with hospitals to help advance person- and family-centered care in Michigan. It is through person and family engagement (PFE) strategies, which foster collaboration between patients, families and clinicians to move toward mutually agreed-upon goals, that we build a person- and family-centered healthcare system

The MHA Keystone Center, under the guidance of the MHA Keystone Center PFE Council, developed A Roadmap to Person and Family Engagement, to accelerate the spread of person- and family-centered care. The road map includes recommended policies and practices, which build upon the original Centers for Medicare & Medicaid Services (CMS) Partnership for Patients (PfP) PFE Metrics that are fundamental to improved quality of care for patients in hospitals.

The MHA Keystone Center asks that each facility commits to implementing at least two practices per year from the road map, with PFE Metric 4 and the rest of the CMS PfP metrics set as priority for implementation.

Recognizing Michigan Hospitals Partnering with Patients and Families

Beginning in 2016, Michigan hospitals have worked to develop a patient and family advisory council (PFAC) to better engage patients in their quality improvement work. In addition to establishing or improving hospital PFAC’s, MHA Keystone Center has supported hospital efforts to have patients or family members on hospital quality or safety improvement teams. The MHA Keystone Center would like to congratulate those hospitals (see list below) that have achieved this practice at their organization and have committed to ensuring that the patient and family voice are part of every decision made at their organization. If your hospital has reached this goal, contact us today so that we may recognize your accomplishments and add your organization to the list. For hospitals that are working to achieve this goal, the MHA Keystone Center is here to partner with you and provide the support you need.

  • Allegan General Hospital
  • Aspirus Iron River Hospitals & Clinics, Inc.
  • Aspirus Ironwood Hospitals & Health Clinics, Inc.
  • Aspirus Keweenaw Hospital
  • Aspirus Ontonagon Hospital
  • Baraga County Memorial Hospital
  • Beaumont Hospital, Dearborn
  • Beaumont Hospital, Farmington Hills
  • Beaumont Hospital, Grosse Pointe
  • Beaumont Hospital, Royal Oak
  • Beaumont Hospital, Taylor
  • Beaumont Hospital, Trenton
  • Beaumont Hospital, Troy
  • Beaumont Hospital, Wayne
  • Borgess Medical Center
  • Bronson Battle Creek Hospital
  • Bronson LakeView Hospital
  • Bronson Methodist Hospital
  • Bronson South Haven Hospital
  • C.S. Mott Children's Hospital and Von Voigtlander Women's Hospital
  • Caro Community Hospital
  • Community Health Center of Branch County
  • Covenant HealthCare
  • Crittenton Hospital Medical Center
  • Dickinson County Healthcare System
  • DMC Children's Hospital of Michigan
  • DMC Detroit Receiving Hospital & University Health Center
  • DMC Harper/Hutzel Hospital
  • DMC Heart Hospital
  • DMC Huron Valley-Sinai Hospital
  • DMC Sinai-Grace Hospital
  • Eaton Rapids Medical Center
  • Genesys Regional Medical Center
  • Hayes Green Beach Memorial Hospital
  • Helen Newberry Joy Hospital
  • Henry Ford Allegiance Health
  • Henry Ford Hospital
  • Henry Ford Macomb Hospital
  • Henry Ford West Bloomfield Hospital
  • Henry Ford Wyandotte Hospital
  • Hills & Dales General Hospital
  • Hillsdale Hospital
  • Holland Hospital
  • Hurley Medical Center
  • Kalkaska Memorial Health Center
  • Karmanos Cancer Center
  • Lake Huron Medical Center
  • Lakeland Hospital, Watervliet
  • Mackinac Straits Health System, Inc.
  • McKenzie Health System
  • McLaren Bay Region
  • McLaren Flint
  • McLaren Greater Lansing
  • McLaren Lapeer Region
  • McLaren Oakland
  • McLaren Port Huron
  • Memorial Healthcare
  • Mercy Health Lakeshore Campus
  • Mercy Health Hackley Campus
  • Mercy Health Mercy Campus
  • Mercy Health Saint Mary's
  • Michigan Medicine
  • MidMichigan Medical Center - Alpena
  • MidMichigan Medical Center - Clare
  • MidMichigan Medical Center - Gladwin
  • MidMichigan Medical Center - Gratiot
  • MidMichigan Medical Center - Midland
  • Munising Memorial Hospital
  • Munson Healthcare Cadillac Hospital
  • Munson Healthcare Charlevoix Hospital
  • Munson Healthcare Manistee Hospital
  • Munson Medical Center
  • Oaklawn Hospital
  • O.S.F. St Francis Hospital & Medical Group
  • Otsego Memorial Hospital
  • Paul Oliver Memorial Hospital
  • ProMedica Bixby Hospital
  • ProMedica Herrick Hospital
  • ProMedica Monroe Regional Hospital
  • Providence-Providence Park Hospital, Novi Campus
  • Providence-Providence Park Hospital, Southfield Campus
  • Scheurer Hospital
  • Sheridan Community Hospital
  • Sparrow Carson Hospital
  • Sparrow Clinton Hospital
  • Sparrow Hospital
  • Sparrow Ionia Hospital
  • Sparrow Specialty Hospital
  • Spectrum Health Big Rapids Hospital
  • Spectrum Health Blodgett Hospital
  • Spectrum Health Butterworth Hospital
  • Spectrum Health Gerber Memorial
  • Spectrum Health Helen DeVos Children's Hospital
  • Spectrum Health Kelsey Hospital
  • Spectrum Health Ludington Hospital
  • Spectrum Health Pennock
  • Spectrum Health Reed City Hospital
  • Spectrum Health United Hospital
  • Spectrum Health Zeeland Community Hospital
  • St. John Hospital & Medical Center
  • St. John Macomb-Oakland Hospital
  • St. John River District Hospital
  • St. Joseph Health System
  • St. Joseph Mercy Ann Arbor
  • St. Joseph Mercy Chelsea
  • St. Joseph Mercy Livingston
  • St. Joseph Mercy Oakland
  • St. Mary Mercy Hospital
  • St. Mary's of Michigan Standish Hospital
  • UP Health System - Bell
  • UP Health System - Marquette
  • UP Health System - Portage
  • War Memorial Hospital 
Last Updated 6/20/2017

MHA Keystone Center PFE Council

Formed in November 2013, The MHA Keystone Center Patient & Family Engagement Council provides guidance and support to the MHA Keystone Center on the multifaceted efforts to help promote and accelerate the spread of person- and family-centered care across the state. Made up of staff, individual stakeholders and patient advisors, the council ensures the voice of patients and families are incorporated into all MHA Keystone Center quality and safety initiatives. The Council also provides a great opportunity for networking, collaboration, and sharing of best practices for members.

The MHA Keystone Center would like to recognize the following PFE Steering Committee members for their continued support and guidance:

  • Susan Kheder, St. Joseph Mercy Ann Arbor and Livingston
  • Marjorie Mitchell, MICHUHCAN
  • Kelly Parent, University of Michigan Health System
  • Marilyn Potgiesser, Bronson Healthcare Group
  • Deb Sprague, Spectrum Health
  • Molly White, University of Michigan Health System
  • Stephanie Young, Spectrum Health

MHA Keystone Center PFE Road Map

With the guidance of the MHA Keystone Center PFE Council, the MHA Keystone Center developed a Road Map to PFE which contains 12 recommended policies and practices fundamental to improving the quality of care for patients in hospitals. Hospitals working with the MHA Keystone Center are encouraged to implement a minimum of two new PFE practices a year from the list included in the Road Map.

Supporting Hospitals with PFE Efforts

To support hospitals in their PFE efforts, the MHA Keystone Center offers educational, networking and mentoring opportunities aimed to help spread existing PFE best practices. In addition, the MHA Community site is an online document library that houses educational materials and resources. 

MHA Keystone Center members can access PFE resources on the MHA Community

For more information, click the contact button below.

Contact Us


The MHA Keystone Center is a proud Pinwheel Sponsor of the Institute for Patient- and Family-Centered Care.


Leading Michigan to Better Health

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