Duplicative survey efforts in most hospitals continue to create cost burden, survey fatigue and isolated datasets that do not produce a comprehensive snapshot of the factors driving hospital performance. The need for survey integration has never been more acute, as has the need for a more refined and specific survey instrument that clearly links measurement to improvement.
The Safety, Communication, Operational Reliability and Engagement (SCORE) survey yields valuable information about unit culture and employee engagement in organizations, and the results can be used to drive positive change. Data from the survey is used to monitor progress for those hospitals participating in the MHA Keystone Center high reliability initiative.
SCORE survey domains that are tested include:
- Learning Environment
- Local Leadership
- Burnout Climate and Resilience
- Teamwork Climate
- Safety Climate
- Work/Life Balance
More information on the SCORE is available for members on the MHA Community.