March 7 and 8, 2017
The Henry, Autograph Collection, Dearborn

Each spring, the MHA Patient Safety & Quality Symposium draws more than 300 healthcare providers and medical and business executives to share innovative ideas on how to make healthcare better and safer. The symposium covers a wide array of topics, including high reliability in healthcare, person and family engagement, developing a culture of safety, the role of transparency in patient safety, and more.

Who Should Attend?

  • Healthcare professionals involved in patient safety and quality, including the leadership team comprising chief executive, medical and nursing officers
  • Care teams comprising physicians, nurses and allied health professionals
  • Patient safety and quality officers
  • Patient and family advocates
  • Individuals invovled in initiatives to improve patient safety and person- and family-engagement
  • Professionals from hospitals, physician practices, community pharmacies, long-term-care and behavioral health facilities

Full details about the 2017 MHA Patient Safety & Quality Symposium are listed below and can be found in this year's event brochure.

For more information on exhibiting, visit the Sponsorship & Advertising page.


If you flew on an airplane in the last year, did you check your bag? Airlines collected data that show 99.4 percent of checked baggage ends up at its intended destination; yet many travelers don't want to take that risk. While 99.4 percent sounds pretty good, our experience tells us it's just not that reliable. The airline industry, with the same culture and performance expectations, can produce highly reliable results in airline safety, but relatively untrustworthy results in getting baggage to its intended destination. Are there areas within your own organization that are achieving 95 percent performance while, just a few steps down the hall, other areas are performing at less than half that?

Healthcare teams have embraced a variety of approaches to drive safer systems of care; however, small successes have not been enough to solve complex, persistent and deeply rooted problems. Leaders are discovering that high reliability - or consistent performance at high levels of safety over long periods of time - is the only way to sustain improvement.

Michigan hospitals are committed to high reliability; it's been the focus of our work for months. The 2017 MHA Patient Safety & Quality Symposium will help us continue to explore ways high reliability drives improvement in every aspect of healthcare - not only clinical outcomes, but in reducing harm, person and family engagement, employee safety and other areas.

We must continue to refuse to oversimplify, dismiss failure and accept defects. Make the choice to lead and energize your commitment by attending the MHA Patient Safety & Quality Symposium!

Agenda At-a-Glance

For full conference details, please refer to the 2017 MHA Patient Safety & Quality Symposium brochure

Tuesday, March 7 

9 - 11:30 a.m.

Registration is required to participate in one of three preconference sessions.

Course 1: Using the Healthcare Failure Mode and Effect Analysis (HFMEA) Proactive Risk Assessment Process
Joseph DeRosier, PE, CSP, program manager, Center for Healthcare Engineering & Patient Safety, University of Michigan, Ann Arbor

Course 2: Code Black and Blue: Preventing and De-escalating Violence
Ann Scott Blouin, PhD, RN, FACHE, exectuive vice president, Customer Relations, The Joint Commission, Chicago

Course 3: Advancing Person & Family Engagement (PFE)*
Kelly Parent, program specialist, Institute for Patient- and Family-Centered Care, Bethesda, MD

*Individuals interested in registering for the person and family engagement preconference session must be enrolled in the Great Lakes Partners for Patients Hospital Improvement Innovation Network (HIIN).

Exhibit Hall and Refreshments

1 p.m.
Welcome and a Patient Story

Michelle Schreiber, MD, senior vice president and quality officer, Henry Ford Health System, Detroit
Elizabeth Rubinstein, coordinator, Transplant Living Community, Henry Ford Transplant Institute, Detroit

1:20 p.m.
Michigan Healthcare Briefing

Brian Peters, chief executive officer, Michigan Health & Hospital Association, Okemos

1:30 p.m.
Keynote Session: Psychological Safety: A Hallmark of Effective Teams

Ann Scott Blouin, PhD, RN, FACHE, executive vice president, Customer Relations, The Joint Commission, Chicago

2:15 p.m.
Exhibit Hall and Refreshments

3 p.m.
General Session: Bringing Joy Back to Work: A Focus on Culture and Humanism

Karen Frush, MD, professor of pediatrics and chief quality officer, Duke Quality Network, and vice president, Quality, LifePoint Health, Durham, NC

4 p.m.
Presentation of the MHA Keystone Center Patient Safety & Quality Leadership Award

Brian Peters, MHA CEO
Robert Casalou, president and CEO, Saint Joseph Mercy Health System, Ann Arbor, and past chairman, MHA Board of Trustees

4:45 - 5:30 p.m.
Patient Safety & Quality Leadership Award Celebration Reception

Wednesday, March 8

7:30 a.m.
Exhibit Hall and Breakfast

8 a.m.
A CEO's Perspective on High Reliability and Annual Speak Up Award Presentation

Matt Rush, president & CEO, Hayes Green Beach Memorial Hospital, Charlotte
Sam R. Watson, senior vice president, Patient Safety & Quality, MHA, Okemos

8:45 a.m.
General Session: A Commitment to No Harm: Memorial Hermann Health System's High-reliability Journey

M. Michael Shabot, MD, executive vice president and chief clinical officer, Memorial Hermann Health System, Houston

9:45 a.m.
Exhibit Hall and Refreshments

10:15 a.m.
General Session: Using Data to Improve Your Employee Safety

Eric Bacigal, director, Employee Health, Safety & Wellness, Henry Ford Health System, Detroit

10:55 a.m.
General Session: Safety Checking Technology's Role in High Reliability

Allan Frankel, MD, chief medical officer, Safe & Reliable Healthcare, Evergreen, CO

11:45 a.m.

1 p.m.
General Session: Console, Coach or Punish: How Reactions to Behavioral Choices Influence Culture
David Marx, president, Outcome Engenuity, Eden Prairie, MN

2:30 p.m.


2016 Annual Speak-up! Award Presentation

The MHA Keystone Center Speak-up! Annual award will be presented at the symposium to one of three 2016 quarterly winners. The award celebrates patient and staff safety through the recognition of individuals or teams in MHA Keystone Center Patient Safety Organization (PSO) hospitals who demonstrate a commitment to the prevention of patient or staff harm.

Each of the quarterly award winners was selected by a subcommittee of the MHA Keystone Center Board of Directors; however, all of the 170 nominees spoke-up to prevent avoidable harm, and helped to make their organizations more highly reliable. Dozens of types of harm, ranging from lab erros and suspicious visitors to broken equipment and adverse drug events, were either prevented or greatly mitigated because of the collective efforts of the award nominees.

The 2016 annual award finalists are as follows:

  • Seth Raymond, DO, Bronson Methodist Hospital (Q2 winner)
  • Kristi Tyler, Beaumont Health, Taylor (Q3 winner)
  • Karen Kazyak, Beaumont Health, Royal Oak (Q4 winner)

Visit the MHA Awards & Special Recognition page for more information or to nominate an individual or team.


Eric Bacigal is the director of Employee Health, Safety and Wellness and the Employee Assistance Program at Henry Ford Health System, Detroit. He received his bachelor’s degree from Wayne State University and his master’s degree in Clinical Psychology from Eastern Michigan University. Bacigal has worked for more than 20 years as a human resource consultant and professional.

Ann Scott Blouin, RN, PhD, FACHE, is executive vice president of Customer Relations at The Joint Commission, Chicago. In this position, she builds and strengthens external customer and stakeholder relationships in the hospital market. She has more than 30 years of healthcare administration, consulting and nursing experience, including holding several leadership positions. Blouin currently serves as vice chair of the National Patient Safety Foundation Board of Directors.

Joseph DeRosier, PE, CSP, is an engineer and certified safety professional focused on improving patient safety through system, device and equipment improvements, and currently serves as program manager at the Center for Healthcare Engineering & Patient Safety, Ann Arbor. He assisted in the development, implementation and training of the Veterans Affairs National Center for Patient Safety Root Cause Analysis process, led development and implementation of the Healthcare Failure Mode Effect and Analysis process, and developed and managed the Veterans Health Administration’s Patient Safety Alerts and Advisories program.                         

Allan Frankel, MD, is cofounder of Safe & Reliable Care, Evergreen, CO, a cultural assessment and design company that works with healthcare systems across the globe. He uses his nearly four decades of clinical and healthcare administration experience, combined with his knowledge of patient safety and reliability science, to help organizations and clinicians improve the reliability and safety of the care they deliver to patients. Frankel is an anesthesiologist with pediatric and cardiac expertise.

Karen Frush, MD, CPPS, is the chief patient safety officer of Duke University Health System and vice president, Quality, at LifePoint Health, Durham, NC. Previously, Frush served as medical director of Duke Pediatric Emergency Services and then as chief medical officer of Duke Children’s Services. She was named by Becker’s Hospital Review as one of the 50 Experts Leading the Field of Patient Safety in 2014, 2015 and 2016, and she serves on the Board of Directors for the National Patient Safety Foundation.

David Marx, JD, pioneered human factors risk modeling methods and the “Just Culture” accountability model. He has more than two decades of experience in transforming workplaces in high-risk industries and has brought lessons learned from aviation, aerospace and transportation into healthcare. Marx, who is currently CEO of Outcome Engenuity, Eden Prairie, MN, authored the Agency for Healthcare Research & Quality Patient Safety report “Just Culture:” A Primer for Health Care Executives.

Kelly Parent is the program specialist for Patient and Family Partnerships at the Institute for Patient- and Family-Centered Care, Bethesda, MD. Previously, Parent led patient- and family-engagement efforts at the University of Michigan Health System, Ann Arbor. Parent’s passion for patient- and family-centered care was established following her daughter’s cancer diagnosis, which led her to serve as a volunteer family advisor and to lobby on Capitol Hill for increased funding for pediatric cancer research.

M. Michael Shabot, MD, is executive vice president and system chief clinical officer for the Memorial Hermann Health System in Houston, a system comprised of 15 hospitals, 20 ambulatory surgical centers, nine convenient care centers and 240 other ambulatory sites. Memorial Hermann has private and employed medical groups totaling 4,000 physicians, an accountable care organization and a primary care residency. Shabot conducts research on how systems can provide highly reliable patient care and, due to his leadership, Memorial Hermann Health System received the 2013 John M. Eisenberg Award for Patient Safety and Quality. 

Conference Features

Team Attendance

We believe the symposium is a unique opportunity to take the expertise our faculty brings and combine it with your organization’s progression strategies to transform quality and safety in your hospitals. A registration discount will be available for teams of five or more people from the same hospital (does not apply across hospitals in a system). If you have questions about team registration, please contact Janice Jones at the MHA at (517) 323-3443

Virtual Attendance

Virtual events complement traditional conferences as organizations need to balance time and resources. Participating virtually allows you to view and listen to speaker presentations synchronized with their slides. All you need is a computer and a high-speed internet connection to participate. A single registration fee allows unlimited access to the general sessions during the symposium. Virtual connection will take place only during the education and panel sessions. The preconferences are not available virtually. Virtual attendees will not be able to interact with exhibitors and registrants attending at The Henry. Speaker questions can be submitted virtually. A one-day virtual registration fee is not available.

Evening Dine-arounds

The MHA will host a selection of dine-arounds March 7 in various restaurants close to The Henry. Dine-arounds are informal dinners offering a unique chance to gain insight from people who share your profession and passion. The dine-arounds will prove to be amazing networking opportunities. Sign up for a dine-around on the registration form. Listings of people attending the dine-arounds will be posted approximately three weeks before the event on the symposium webpage. Participants will pay for their own dinner and no sponsorships will be accepted.

Dine-around locations and venues:

  • TRIA (located inside The Henry) – Contemporary American
  • Benihana – Asian Cuisine and Hibachi
  • PF Chang’s – Asian Cuisine and Chinese
  • Bravo – Italian
  • Big Fish Seafood – Seafood

Student and Medical Resident Rates

Students and emerging leaders are preparing to use their knowledge and experience to advance healthcare. What is often missing from the curriculum and training is an understanding of the behaviors that team members must have to create safe, reliable systems. The registration fee at the symposium is significantly discounted to give future healthcare professionals exposure to highly developed thinking about patient safety and quality. Medical and nursing students and medical residents can register for the full conference for $200. The Midwest Chapter of the American College of Healthcare Executives (MCACHE) will subsidize 75 percent of the $200 registration fee for up to seven MCACHE student members. MCACHE students must register online.

Patient Safety Awareness Week is scheduled for March 12-18, 2017

The MHA has planned special activities for hospitals and health systems during Patient Safety Awareness Week. Watch for more information in the coming weeks!

Three Preconference Sessions

Registration for each preconference is limited and will be confirmed on a first-come, first-served basis. Please check the appropriate box and pay the registration fee indicated on the symposium registration form. The MHA strongly encourages hospital staff who register for the Advancing Person & Family Engagement preconference to also register a patient advisor/volunteer who is involved in shaping the hospital’s person- and family-engagement journey. Individuals interested in registering for only the person- and family-engagement preconference should not use the symposium registration form, but should contact Ewa Panetta at (517) 323-3443 to register. Individuals registering for the person- and family-engagement preconference must be enrolled in the Great Lakes Partners for Patients Hospital Improvement Innovation Network (HIIN).


Select your Dine-around Location!

Dine-arounds are informal dinners offering a unique chance to gain insight from people who share your profession and passion. To learn more about the March 7 dine-arounds, see the "Conference Features" section above. To register for a specific dine-around, complete that section on your registration form or contact Janice Jones at the MHA.

As of Feb. 28, the following individuals have registered for the indicated dine-around venues:


  • Derek Beach, MHA Keystone Center
  • Jeff Berman, MHA Keystone Center
  • Molly Fleming, Henry Ford Health System
  • Kim Gray, St. Joseph Mercy Ann Arbor
  • Shane Moore, Wellsense
  • Adam Novak, MHA Keystone Center
  • Chi Lynn Smedley, St. Joseph Health System
  • Katherine Wagoner, Henry Ford Health System

Big Fish Seafood

  • Bryan Buckley, MHA Keystone Center
  • Jeff Fallon, Pacira Pharmaceuticals
  • Kristy Kenyon, MHA Keystone Center
  • Paul Peterson, Wellsense
  • Jim Vandewarker, St. Joseph Mercy Ann Arbor
  • Robin Marie VeltKamp, Schoolcraft Memorial Hospital

PF Chang's

  • Norman Chapin, Spectrum Health
  • Allison Frontera, Beaumont Home Health Services
  • Pankaj Jandwani, MidMichigan Health
  • Rajil Karnani
  • Tammy Nault, MHA Keystone Center
  • Ewa Panetta, MHA Keystone Center
  • Corine Pope, MHA Keystone Center


  • Craig Bellew, Hills & Dales General Hospital
  • Megan Black, MHA Keystone Center
  • Shawn Bowman, Wellsense
  • Jennifer DeBoer, Holland Hospital
  • Joe Kelly, MHA Keystone Center
  • Michelle Norcross, MHA Keystone Center
  • Kristen Rifenbark, Scheurer Hospital
  • Christine Silvka, Deckerville Community Hospital
  • Colette Stearns, McLaren Lapeer Region
  • Christine Trisch, Caro Community Hospital
  • Tanya Young, Holland Hospital

Conference Specifics

Registration Deadline

Conference registration will close Feb. 27, 2017.


Confirmation of your registration will be sent within three weeks of our receipt of your registration form with payment. No confirmation of registration will be made without advance payment. Call Janice Jones at (517) 323-3443 if you have not received confirmation five days before the program.

Virtual Attendance Confirmation

Virtual registration confirmation will be sent within three weeks of our receipt of your registration form with payment. Further instructions about participating virtually, including system set-up and compatibility check, will be sent approximately one week before the symposium. Call Janice Jones at (517) 323-3443 if you have not received confirmation seven days before the program.


Registration for any of the preconference sessions is limited and will be confirmed on a first-come, first-served basis. Confirmation of your registration for the preconference will be sent within three weeks of our receipt of your registration form with payment. The registration confirmation will outline further information about the preconference. Call Janice Jones at (517) 323-3443 if you have not received confirmation five days before the program. 

Cancellation Policy

If notice is given by Feb. 27, 50 percent of the registration fee is refundable. No refund will be issued after Feb. 27. Registrants may send an alternate. No refunds will be issued for virtual registration.

Overnight Rooms

An overnight room rate of $169 has been secured for MHA Patient Safety & Quality Symposium attendees. 

Book a room online at the group rate for 2017 MHA Patient Safety & Quality Symposium or call The Henry at (888) 709-8081 and identify the Michigan Health & Hospital Association when making a room reservation. Room reservations are encouraged by Feb. 13, and any reservations made after this date will be confirmed based on availability.

Special Needs

If you have any special needs or concerns regarding program site access, dietary restrictions (vegetarian or gluten-free), or your participation in the program, call Janice Jones at the MHA at (517) 323-3443. Inquiring in advance will enhance our ability to respond to your individual needs!

Conference Attire

Business casual dress is appropriate for the conference. Please dress in layers, as room temperatures may vary.

Use of Images

This event may be photographed and/or videotaped. Your attendance will indicate your consent for the use of such photographs or video footage for educational and/or promotional purposes.


Continuing Education Opportunities

ACHE Credit

The MHA Health Foundation will award 7 hours of continuing education credit to participants attending the conference. The MHA Health Foundation is authorized to award 7 hours of pre-approved ACHE Qualifed Education credit (non-ACHE) for this program toward advancement or recertification in the American College of Healthcare Executives. Participants in this program wishing to have the continuing education hours applied toward ACHE Qualifed Education credit should indicate their attendance when submitting application to the American College of Healthcare Executives for advancement and recertification.

Nursing Contact Hours Designation

A total of 7.5 Nursing contact hours have been preliminarily awarded for this activity by the Michigan Public Health Institute - Continuing Education Solutions (MPHI_CES).

Michigan Public Health Institute is an approved provider of continuing nursing education by the Ohio Nurses Assocation, an accredited approver by the American Nurses Credentialing Center's Commission on Accreditation. (OBN-001-91)(OH-320, 6/1/2019)


Continuing Medical Education I

CMEsolutions has given preliminary approval for 10.5 AMA credits. CMEsolutions is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians. 


Registration for the 2017 Patient Safety & Quality Symposium is Closed!


Printable Registration Form

For more information, click the contact button below.

Contact Us

Join the Conversation!

Promote your attendance at the 2017 MHA Patient Safety & Quality Symposium using #MHAKeystone on social media.

Leading Michigan to Better Health

Watch the video »