Fractured social contracts in today’s world have changed the healthcare landscape and culture. There is a convergence of patient consumerism and digital transformation happening, and those who focus on patient-centered care and person and family engagement will effectively transform experiences, deliver better clinical outcomes and set the standard for healthcare.
The MHA is hosting a webinar from 8:30 to 10 a.m. May 24 to review the newly released MHA Person & Family Engagement (PFE) Roadmap. The webinar participants will hear research supporting person- and family-centered care and its impact on numerous measures of hospital performance, including safety, finances, health equity and satisfaction. The webinar will also examine PFE Roadmap recommended policies and procedures that build care relationships for the betterment of patients and healthcare staff and learn how to use the PFE Roadmap Assessment Tool to identify and resolve issues around PFE adoption.
Care navigators, nurses, and quality, patient experience, population health and health equity professionals are encouraged to participate. Registration is free of charge and open to MHA member organizations only. Members with questions may contact Brenda Carr at the MHA.