MHA Keystone

The MHA Keystone Center acknowledges and appreciates the generous financial support of Blue Cross Blue Shield of Michigan.

Mission Supporting healthcare providers to achieve excellence in the outcomes desired by the people they serve.

Values Excellence. Innovation. Compassion. Teamwork.

Vision Achieving the highest quality healthcare outcomes that meet individual values.

MHA Keystone Report

improving together

Download a PDF of the report to learn about everything the MHA Keystone Center is doing to promote high quality healthcare in Michigan.

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2017-2018 MHA Keystone Center Patient Safety Organization (PSO) Initiatives

MHA Keystone Center PSO Statistics

  • 116 MHA Keystone Center PSO Members
  • 89% in both the PSO and HIIN
  • 28 critical access hospital members
  • 2 pioneer hospitals in Indiana
PSO logo

MHA Keystone Center Speak-Up! Award

148 Nominations | 27 Hospitals Represented

2017-2018 MHA Keystone Center Speak-up! Award Recipients

  • 2017 Q3: Kassandra Gauna, RN, Hayes Green Beach Memorial Hospital, Charlotte
  • 2017 Q4: Danielle Gebolys, BSN, Beaumont Hospital, Dearborn
  • 2018 Q1: Natalie Nowak, St. Joseph Mercy Livingston Hospital, Howell
  • 2018 Q2: Crystal Watson, RN, and Lori Engler, RN, Lakeland Hospital, Niles
  • 2017 Annual MHA Keystone Center Speak-up! Award: Kassandra Gauna, RN, Hayes Green Beach Memorial Hospital, Charlotte
speak up

Areas of Focus

Recertified as Federally Listed PSO
The MHA Keystone Center PSO successfully maintained its certification as a federally listed PSO with the Agency for Healthcare Research and Quality (AHRQ) through 2021.

Root Cause Analyses
Over the past year, the MHA Keystone Center PSO focused on collecting root cause analyses (RCAs) from all MHA Keystone Center PSO-member organizations. Each member shared the lessons it learned and provided data feedback with other MHA Keystone Center PSO members.

Reducing Burnout
MHA Keystone Center PSO member hospitals that administered a Safety, Communication, Operational Reliability and Engagement survey showed an 8 percent improvement in burnout culture scores.

PSO Membership
The MHA Keystone Center PSO added members in 2017-2018.

Learning & Connecting

Micro-Webinar Series Provides Introduction to PSO Concepts
The MHA Keystone Center PSO launched a six- part micro-webinar series to provide high-level introductions to specific PSO concepts and help identify ways to gain the most value from MHA Keystone Center PSO membership.

PSO Engagement Reports Show Member Participation
The MHA Keystone Center distributes biannual PSO Engagement Reports to show each member’s participation over a six-month period in essential PSO-sponsored activities and to engage executive leadership and drive improvement.

Members Share With Peers at MHA Keystone Center PSO Annual Meeting
The March 22 meeting drew more than 130 MHA Keystone Center PSO members from 74 hospitals across Michigan and Indiana. Attendees heard from peers on a variety of patient safety topics, varying from behavioral health and workplace violence to root cause analysis and action (RCA²). Presentations highlighted lessons learned and personal perspectives and experiences from representatives of PSO-member hospitals and health systems.

MHA Keystone Center Safe Tables Highlighted at Agency for Healthcare Research and Quality PSO Annual Meeting
Adam Novak, manager of patient safety and quality, MHA Keystone Center, presented April 17 at the AHRQ PSO Annual Meeting in Rockville, MD. Novak’s presentation provided background on safe tables and how to plan and implement them within organizations. It also covered foundational, proven practices with newly listed PSOs.

RCA² Trainings Show Members How to Reduce and Eliminate Patient Harm
These trainings equip participants with the knowledge and resources required to conduct robust RCAs.

  • Sept. 20, 2017 – Livonia
  • Nov. 29, 2017 – Bay Harbor
  • June 20, 2018 – Kalamazoo

Safe Tables Allow Members to Discuss Sensitive Topics
A safe table is a legally protected forum that allows MHA Keystone Center PSO members to discuss sensitive topics and prevailing barriers regarding patient safety and explore actions to reduce patient harm.

Over the past year, the various safe tables have provided a forum for examining aggregate-level data trends and discussing barriers/successes regarding targeted interventions and contemporary practices.

  • Sept. 12, 2017 – Livonia: Behavioral Health
  • Nov. 28, 2017 – Bay Harbor: Rural Health
  • Feb. 21, 2018 – Livonia: RCA² PSO
  • May 17, 2018 – Kalkaska: Critical Access Hospitals
  • June 12, 2018 – Kalamazoo: Obstetrical Harm