The Joint Commission is planning to restart its on-site survey process, which will have minor changes as it employs physical distancing practices to ensure the safety of all parties. Some changes include:
- Limiting the numbers of individuals in group sessions. The use of audio- or videoconference calls can be incorporated by the organization to safely expand the number of attendees.
- Minimizing the number of people who accompany the surveyor on tracer activities.
- Using masks will be a routine practice, and organizations will be expected to provide masks and/or other personal protective equipment to surveyors and reviewers while on-site.
- Maximizing the use of technology to eliminate the need for several people to sit next to an individual for an extended time. For example, electronic medical record reviews can be conducted using screen-sharing or by displaying/projecting the record. Other examples include simulating an activity if surveyors are unable to enter a high-risk space and interviewing patients or staff by phone.
- Driving in separate cars to off-site locations or home visits.
The Joint Commission will provide an overview of its plans to Michigan hospitals and healthcare providers via webinar from 11 a.m. to noon ET June 18. Register online for The Joint Commission – Plan for Resuming Surveys; confirmation emails will contain the necessary information to join the webinar. Members with questions may contact the MHA Keystone Center.