The MHA Keystone Center Presents Quarterly Speak-up!

Posted on October 27, 2016

Award recognizes hospital staff who have the courage to speak up about patient and staff safety and prevent avoidable harm to patients

OKEMOS, Mich. ‒ The Michigan Health & Hospital Association (MHA) and the MHA Keystone Center Patient Safety Organization (PSO) have presented Kristi Tyler, housekeeper II at Beaumont Hospital – Taylor, with the MHA Keystone Center Speak-up! Award. The MHA Keystone Speak-up! Award celebrates patient and staff safety through the recognition of individuals or teams in MHA Keystone Center PSO hospitals who demonstrate a commitment to preventing patient or staff harm.

Tyler is being recognized for her efforts to ensure patients and staff were not exposed to possible infectious agents following the transport of a patient to isolation due to illness. She noticed that a wheelchair used during the patient’s care in isolation was placed in a clean room without being disinfected. Tyler took the necessary steps to disinfect the equipment and alert the staff member who placed the wheelchair in their room to wash their hands.

“Kristi’s awareness of her surroundings and her quick thinking are hallmarks of the qualities we look for in hospital staff members who are willing to speak up and prevent patient or staff harm,” said Sam R. Watson, MHA’s senior vice president of patient safety and quality and executive director of the MHA Keystone Center. “As a result of having the courage to speak up and take action, Kristi minimized her coworkers’ exposure to a potentially hazardous situation. Her actions also serve as a reminder of the importance of what we all can do, in this case disinfecting surfaces and washing hands, to prevent the spread of disease and infection.”

During the nomination review process, it was noted that Tyler’s action were the “perfect demonstration of empowerment of a care delivery team; a nonclinical individual holding clinical team to the higher standard they should adhere to without hesitation.”

“Congratulations to Kristi for winning the MHA Speak Up! Award,” said Lee Ann Odom, president of Beaumont Hospital, Taylor. “Her quick actions during the transfer of a patient demonstrate our culture at Beaumont Health, where we strive to have a workplace that supports a willingness to speak up to address safety issues. Kristi showcased Beaumont’s mission of delivering compassionate, extraordinary care every day.”

The MHA and the MHA Keystone Center PSO launched the MHA Keystone Speak-up! Award in March 2016 as part of a statewide initiative to achieve high reliability in healthcare. Achieving high reliability in healthcare is the next step in improving Michigan’s quality of care, reducing costs and minimizing institutional risk for both patients and providers.

“Fostering an organizational and unit culture where hospital staff feel comfortable speaking up to prevent patient and staff harm is essential to creating and sustaining highly reliable care,” said Watson.

High reliability in healthcare signifies that excellent care is consistently delivered, with a commitment to zero preventable harm. The MHA Keystone Speak-Up! Award is one tool being used to recognize staff and hospitals as they transition into highly reliable organizations.

The MHA Keystone Speak-up! Award is presented quarterly, with one quarterly awardee recognized as an annual Speak-up! Award recipient. To learn more about the MHA Keystone Speak-up! Award, to review the award criteria or make a nomination, visit:

About the MHA Keystone Center

The MHA Keystone Center is a nonprofit organization that brings patient safety experts and hospitals together to work in collaborative programs to improve patient safety and healthcare quality and to reduce medical errors. To date, the center has been funded by MHA-member hospitals, Blue Cross Blue Shield of Michigan, the Agency for Healthcare Research and Quality, the Centers for Disease Control and Prevention, and the Michigan Department of Health and Human Services. For more information, visit Follow the MHA Keystone Center on Twitter and LinkedIn.

About the MHA

Based in greater Lansing, the MHA advocates in Michigan and Washington, DC, on behalf of healthcare providers and the communities and patients they serve. The MHA is a nationally recognized leader on initiatives that protect and promote quality, cost-effective and accessible healthcare. To learn more, visit Like the MHA on Facebook, and follow the MHA on Twitter and LinkedIn.

About Beaumont Health

Beaumont Health is Michigan’s largest health care system, based on inpatient admissions and net patient revenue. A not-for-profit organization, it was formed in 2014 by Beaumont Health System, Botsford Health Care and Oakwood Healthcare to provide patients with the benefit of greater access to extraordinary, compassionate care, no matter where they live in Southeast Michigan. Beaumont Health consists of eight hospitals with 3,399 beds, 168 outpatient sites, nearly 5,000 physicians and 35,000 employees and about 3,500 volunteers. In 2015, the organization had $4.1 billion in net revenue with 177,934 inpatient admissions, 17,151 births and 530,860 emergency visits. For more information, visit




  • The MHA Keystone Center Presents Quarterly Speak-up!

Tags: MHA Keystone Center, Patient Safety and Quality, Speak-Up! Award

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