University of Michigan Health System Nurses Honored for Speaking Up

Posted on July 24, 2019

Kelly Chiles, RN, and Naomi Coates, RN, nurses at the University of Michigan Health System in Ann Arbor, were honored July 18 with the quarterly MHA Keystone Center Speak-up! Award.

The award acknowledges individuals or teams in MHA Keystone Center Patient Safety Organization member hospitals who speak up to prevent near misses and potential harm to staff or patients.

Chiles and Coates are the first recipients of the award at the University of Michigan Health System. They received the award for their passion, persistence and dedication to patient safety and for speaking up on behalf of a patient. Chiles and Coates recognized an issue in the operating room and were diligent in their efforts to resolve it.

“You are your patient’s advocate,” said Coates. “You can have an impact on someone’s life. You can save them and change their outcomes by speaking up if you don’t feel as if something is right.”

Over the years, the University of Michigan Health System has cultivated a culture of safety for both staff and patients. Staff are encouraged to speak up on behalf of the patient, and they receive support from colleagues for raising questions and concerns and wanting what is best for the patient.

Speak-Up! Award winners (center) Kelly Chiles, RN, and Naomi Coates, RN, are shown with MHA and University of Michigan Health System representatives.

“I hope this recognition brings attention to how important it is to speak up,” said Chiles. “We are there for a patient that can’t speak for themselves, and to stop a process from happening that could potentially harm them.”

Additional award finalists for the second quarter of 2019 include:

  • Melissa Ball, Sparrow Clinton Hospital, St. Johns.
  • Angela Gruppen, Spectrum Health Zeeland Community Hospital.
  • Justin Buehl, McLaren Bay Region, Bay City.
  • Andrew Plaza, Beaumont Hospital, Trenton.

Members with questions should contact the MHA Keystone Center PSO.

Photo Caption: Pictured following the presentation of the second quarter MHA Keystone Center Patient Safety Organization Speak-Up! Award are (left to right) Devin Carr, DNP, RN, ACNS-BC, NEA-BC, chief nursing officer, University Hospital and the Frankel Cardiovascular Center (UH/CVC); MHA CEO Brian Peters; Naomi Coates, RN; Kelly Chiles, RN; Brittany Bogan, executive director, MHA Keystone Center; and Shon Dwyer, RN, MBA, executive director, UH/CVC.


Photographs

  • University of Michigan Health System Nurses Honored for Speaking Up

Tags: Patient Safety & Quality, Speak-up! Award, University of Michigan

Posted in: Member News, Patient Safety & Quality

MHA Updates Delivered to You

Subscribe to the MHA Monday Report weekly newsletter or our podcast, the MiCare Champion Cast, to keep informed about the latest healthcare news and events in Michigan.

MHA Monday Report
Contact us to subscribe

MiCare Champion Cast
iTunes | SoundCloud


Media Inquiries

Contact the MHA at
(517) 703-8601

Read the MHA policy on publication via MHA media.

MHA 100 Year Anniversary

Watch the video »