Care Logistics’ Innovative Approach Improves Patient Throughput, Quality and Experience

Posted on April 26, 2019

Stephen Passalacqua, senior vice president of client development, Care Logistics, provides a review of the company’s services.Care Logistics, based in Alpharetta, GA, joined the MHA Endorsed Business Partner program in July 2018. Through an innovative approach, Care Logistics combines the use of a care coordination model and purpose-built hospital logistic software to improve patient flow, throughput and quality patient progression. The MHA recently visited the Care Logistics Innovation Center, along with executives from Spectrum Health, Grand Rapids, and St. Joseph Mercy Ann Arbor, and saw firsthand the company’s different solutions.

The group also heard several customer stories, including one about Good Samaritan Hospital Medical Center, which is a 537-bed, not-for-profit hospital serving the communities on the south shore of Long Island in West Islip, NY. Good Samaritan Hospital Medical Center is part of a community whose residents have many choices in healthcare. The facility is one of the largest providers of emergency services on Long Island.  

By 2016, a combination of emergency department (ED) patient traffic and delayed inpatient discharges had created critical patient backlogs. It had become normal for 50 or more patients to be in the ED each day, waiting for inpatient beds — sometimes for as long as four days. Some patients were discharged from the ED without ever making it to an inpatient unit.

Care LogisticsCare Logistics was able to help Good Samaritan not only solve its challenges in the ED, but also reach its five-year length-of-stay reduction goal in only one year.

MHA Endorsed Business PartnerTo receive case studies and additional customer stories, or to schedule a meeting with Care Logistics, contact Stephen Passalacqua, senior vice president of client development, at (770) 643-5748. To learn more about the MHA Endorsed Business Partner program, contact MHA Business Development Consultant Brian Stevens at (972) 768-5755.

Photo Caption: Stephen Passalacqua, senior vice president of client development, Care Logistics, provided a review of the company’s services to (left to right) Brian Brasser, senior vice president and chief operating officer, Spectrum Health; Rob Wood, policy manager, MHA; Peter Schonfeld, senior vice president, policy, MHA, and chief operating officer, MHA Service Corporation; Tarun Abraham, director, acute care flow and care management, St. Joseph Mercy Ann Arbor; and Alonzo Lewis, chief operating officer, St. Joseph Mercy Ann Arbor.


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  • Care Logistics’ Innovative Approach Improves Patient Throughput, Quality and Experience

Tags: Endorsed Business Partner, Care Logistics

Posted in: Member News

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