Hospital Employees Learn Ways to De-escalate Volatile Circumstances

Posted on March 08, 2019

MHA members learned techniques to de-escalate and stay safe in violent situations.

The MHA hosted Techniques for Effective Aggression Management (TEAM®) training at several locations across the state during the week of March 4 for nearly 100 hospital employees. The training is aligned with the workplace safety focus that the MHA Board of Trustees identified for the 2019-2020 program year and was led by HSS, an MHA Service Corporation endorsed business partner.

Using simulations based on real healthcare experiences, the TEAM® training taught participants to recognize factors and hazards contributing to aggression or violence and how to verbally de-escalate and manage volatile situations. The training was well received, with one attendee stating, “The training was exceptional and very timely, with more confrontational episodes in the hospitals and clinics.”

Future trainings will be identified through attendee surveys and member input. Questions about the TEAM® training or other MHA workplace safety initiatives should be directed to Erin Steward at the MHA.


  • Hospital Employees Learn Ways to De-escalate Volatile Circumstances

Tags: violence, training, workplace safety, HSS, de-escalate, TEAM, aggression

Posted in: Issues in Healthcare, Member News

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