Members Show Commitment to Highly Reliable Care

Posted on November 08, 2018

Representatives of MHA-member hospitals met Oct. 30 to discuss how to become high reliability organizations.Over the past three years, the MHA Keystone Center, in conjunction with the Joint Commission Center for Transforming Healthcare, has provided support for its member hospitals to adopt principles of high reliability.

High reliability is a journey for organizations to achieve and maintain consistently high levels of quality and safety over time and across the healthcare continuum.

All Michigan Hospital Improvement Innovation Network hospitals are designated as Tier 1. A subset of that group, comprised of hospital CEOs and senior management teams, is also engaged in Tier 2 activities.

Tier 2 hospitals take a deeper dive toward becoming high reliability organizations (HROs) by creating their own action plans, participating in on-site coaching and various educational offerings and improvement efforts. The overall goal is the pursuit of zero preventable harm to staff and patients.

The MHA Keystone Center recently hosted an event for its Tier 2 hospitals. Nearly 30 members from the nine Tier 2 hospitals attended the Oct. 30 workshop held in Gaylord, which focused on high reliability, specifically zero harm, engagement and leadership.

The workshop was a combination of lecture, panel discussion and group activities. Overall, the attendees reviewed culture survey and Oro™ 2.0 High Reliability Organizational Assessment results and discussed their overall involvement in the MHA Keystone Center and Joint Commission Center for Transforming Healthcare’s HRO effort. Members with questions may contact the MHA Keystone Center.


  • Members Show Commitment to Highly Reliable Care

Tags: MHA Keystone Center, HIIN, high reliability, HRO

Posted in: Patient Safety & Quality

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