Workshop to Teach Trustees to Heighten Performance Improvement

Posted on September 26, 2018

Cover of event brochurePromoting quality and safety is a key responsibility of governance, and when done well, both the organization and patients benefit. Engaged boards lead to better outcomes. However, many board members lack the knowledge and skills to work with executive and clinical leaders to create and encourage change.

The MHA workshop Linking Quality to Strategy and Operations will help board members better understand the delivery of quality care. It will describe how to establish clear and dependable monitoring systems to discover hidden problems and uncover subtleties that result in higher performance. This comprehensive workshop will:

  • Outline who measures what and why.
  • Review information on value-based purchasing, transparency and pay-for-performance.
  • Explore how to measure progress using dashboards.
  • Examine measures and identify the most appropriate measures for participants’ hospitals or health systems.
  • Demonstrate the difference between reactive and predictive thinking and how to shift to predictive.
  • Review best practices to assess and monitor quality and increase reliability.

The workshop will be held from 8 a.m. to 4 p.m. Nov. 1 at MHA headquarters in Okemos. Quality dashboards/scorecards will be reviewed in-depth and attendees will be asked to meet with the hospital's quality director to review data and bring their quality dashboard/scorecard to the workshop. Processes and outcomes will be explored to achieve strategic priorities.

Previously, this content was limited to MHA Excellence in Governance Fellowship enrollees, who consider it extremely insightful. They have stated they found “immense value in going deeper into the ‘weeds’ of quality” and that they “gained a new perspective on our quality and safety measures and feel empowered to take action.”

Another event focused on healthcare trustees was held Sept. 26. During the MHA Trustee Orientation, more than 25 governing board members from MHA-member organizations were briefed on the association’s strategic priorities, advocacy and patient safety efforts. They also learned about the critical need to integrate workforce discussions with strategic planning and explored questions that challenge assumptions about workforce planning and development. Trustees left the orientation with several resources to generate discussion at future board meetings and a greater network of board members with whom to share ideas.

Questions on the Nov. 1 workshop or the registration process should be directed to Erica Leyko at the MHA. For information about MHA trustee resources, contact Erin Steward at the MHA.


  • Workshop to Teach Trustees to Heighten Performance Improvement

Tags: Patient Safety and Quality, governance

Posted in: Member News

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