The MHA Keystone Center brings together hospitals and state and national quality experts for various events throughout the year. These workshops, meetings and training events share evidence-based best practices to improve patient care and reduce healthcare costs.
Simulations provide hospitals the opportunity to walk through their processes with Michigan’s safety and quality experts. Each simulation explores the hospital’s process, from a patient’s arrival to discharge, to better understand how to improve care.
Regional Learning Sessions (RLS)
A one-day topic-specific interactive event that provides the current best practices, discuss techniques, share success stories, and express areas of opportunity within their organizations.
Coaching calls are held on a monthly or quarterly basis for up to 60 minutes each. Teams share their successes and barriers to implementing interventions and can ask questions and interact with colleagues to enhance learning and networking between hospitals. Coaching calls are done in conjunction with other events and used as a follow-up to a previous meeting.
Content experts are invited to share various ‘hot topics’ via a webinar hosted by the MHA Keystone Center. Each event includes a question-and-answer period at the end and is accessible on the MHA Community site following the webinar, as a recording.
Improvement Action Networks (IANs)
IANs are a cohort of hospitals that have signed up to participate in an intensive coaching program to significantly improve one area of harm (e.g., readmissions, pressure injuries, etc.) Participating hospitals receive guided coaching in an individualized manner so they may better understand their problems and work to address them through their quality improvement skills. IANs are approximately 3 to 4 months and require a commitment on behalf of the hospitals to dedicate staff time and resources to virtual or face-to-face events and follow-up calls. Hospital teams also complete a Gap Analysis on the corresponding area of harm, to help identify their areas of greatest opportunity and where to begin their improvements.
The MHA Keystone Center has partnered with consultants, with diverse expertise, to work directly with hospitals to drive improvement. Each consultant works with a core team of individuals within the facility, based on the targeted topic, and plans a site visit specific to the needs of the hospital. The consultants work to gain an understanding of the organization’s data, practices, methodologies, implementation and culture and provide feedback, education and guidance to hospitals on their opportunities to drive improvement and ways to implement change best.