The MHA Keystone Center brings together hospitals and state and national patient safety experts for various events throughout the year. These workshops, meetings and training events share evidence-based, best practices to improve patient safety and reduce healthcare costs. Additionally, the annual MHA Safety & Quality Symposium is another opportunity for healthcare leaders to learn and share patient safety and quality improvement initiatives.
Simulations
Simulations are facilitated through MHA Keystone’s HIIN subcontractors, and provide hospitals the opportunity to walk through their own processes with Michigan’s safety and quality experts. Each simulation explores the hospital’s process, from a patient’s arrival to discharge, to better understand how to improve care.
Regional Learning Sessions (RLS)
A one-day interactive event that provides the most up-to-date best practices, and allows attendees to engage in discussion about techniques, share success stories, and express areas of opportunity within their organizations. MHA Keystone’s Regional Learning Sessions are topic specific, and have been held on Hospital Acquired Infections (HAI) and Antimicrobial Stewardship (AMS), to name a couple.
Quality Essentials Skills Training (QuEST)
A two-day, in-person workshop that engages hospital quality leaders and improvement teams in learning fundamental quality improvement skills, which will be utilized throughout the HIIN contract to drive improvement.
Coaching Calls
Coaching calls are held on a monthly or quarterly basis for up to 60 minutes each. Teams share their successes and barriers to implementing interventions and can ask questions and interact with colleagues to enhance learning and networking between hospitals. Coaching calls are done in conjunction with other events, and may be used as a follow-up to a prior meeting.
Webinars
Content experts regularly host webinars throughout the year on various ‘hot topics’. Each event includes a question-and-answer period at the end and are accessible on the MHA Community site following the webinar, as a recording.
Improvement Action Networks (IANs)
IANs are a cohort of hospitals that have signed up to participate in an intensive coaching program, to significantly improve one area of harm (e.g. readmissions, pressure injuries, etc.). Participating hospitals receive guided coaching in an individualized manner so they may better understand their problem and work to address it through use of their quality improvement skills. IANs are short in duration, usually between 3 to 4 months, and require a commitment on behalf of the hospitals to dedicate staff time and resources to the face-to-face event and series of follow-up calls and webinars. Hospital teams are also asked to complete a Gap Analysis on the corresponding area of harm, to help identify their areas of greatest opportunity and where they might begin with their improvements.
Weekly Pacing Events
The Centers for Medicare and Medicaid Services (CMS) Partnership for Patients (PfP) community holds a weekly pacing event for HIIN leadership, improvement advisors and hospitals. MHA Keystone shares the registration information for these events, each week, on the MHA Community Site. The topics discuss range from inpatient care topics, to staff safety, to outpatient and community partnerships.
Site Visits
The MHA Keystone Center has partnered with consultants, with varying expertise, to work directly with hospitals to drive improvement. Each consultant works with a core team of individuals within the facility, based on the targeted topic, and plans a site visit specific to the needs of the hospital. The consultants work to gain understanding of the organization’s data, practices, methodologies, implementation and culture and provide feedback, education and guidance to hospitals on their opportunities to drive improvement and ways to best implement change.