Reliability Culture Implementation Guide
The MHA Keystone Center, along with the Illinois Health and Hospital Association, Minnesota Hospital Association and Wisconsin Hospital Association partnered to create the Reliability Culture Implementation Guide.
The four hospital associations understand that high reliability and safety culture are vitally important to preventing and reducing errors and improving healthcare quality. Over the past several months, the associations worked collaboratively to gather input and create a meaningful resource guide intended to assist hospitals and health systems on their high reliability journey. The Reliability Culture Implementation Guide incorporates elements of safety culture with the five principles of high reliability organizations - preoccupation with failure, reluctance to simplify, sensitivity to operations, commitment to resiliency and deference to expertise.
The guide is intended for use by a broad audience, with resources available for frontline staff to executive leaders and board members. Completion of safety culture and executive leadership assessments will determine areas of opportunity. The Reliability Culture Implementation Guide can then be utilized in obtaining the goal for a specific area of focus and advance the work done within high reliability.
The Reliability Culture Implementation Guide is not a one-size-fits-all approach. It is intended to be an ever-evolving guide for hospitals to utilize and share organizationwide.