Grievances and Complaints: Complying with CMS, The Joint Commission and DNV

Thursday, April 26, 2018 @ 10:00 AM - 12:00 PM


Section 1557 of the Affordable Care Act prohibits discrimination on the basis of race, color, national origin, sex, age or disability. The Centers for Medicare & Medicaid Services (CMS) requires providers to have a grievance procedure and compliance coordinator to investigate grievances alleging noncompliance to Section 1557. The CMS grievance procedure requirements are very similar to the standards that The Joint Commission and DNV monitor to accredit provider organizations.

 The MHA Health Foundation webinar “Grievances and Complaints: Complying with CMS, The Joint Commission and DNV” will review:

  • Mandatory signage regarding nondiscrimination
  • All regulations surrounding grievances and the most problematic areas
  • Patient rights in multiple areas, including care options, pain, behavioral  health, medication compliance and other rights, and how The Joint Commission is monitoring compliance
  • Documentation the patient must be given that includes steps taken to investigate the grievance, results and date of completion

Meet Your Faculty

Sue Dill Calloway, RN, MSN, JD is a professional speaker and consultant and is president of Patient Safety and Healthcare Education and Consulting, Dublin, OH. She is well-known nationwide for her work in healthcare law, risk management and patient safety.

Who Should Attend

Chief executive, medical, nurse and operating officers; directors of human resources, patient safety and quality improvement; compliance officers; patient advocates

Connection Fee

$195 per MHA member; $295 for non-MHA members

Registration Deadline

Members are encouraged to register by noon, April 25.

Register Now

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