MHA Patient Safety & Quality Symposium

Save the Date: Sept. 25 & 26, 2019 | Detroit Marriott Troy

Great leaders are often defined by their decisiveness and strength of spirit. They’re visionary, inspirational and intuitively know what their organizations need. But make no mistake; no one is perfect — we all have blind spots that can prevent us from fulfilling our mission of helping others be the best they can be. The MHA Patient Safety & Quality Symposium is designed to harness the wisdom clinical and healthcare leaders need to reflect, learn and do better. The 2018 event focused on three key priorities for healthcare leaders: creating a sustainable safety culture, reducing violence and combating burnout. See highlights on Facebook and Twitter.

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September 18

8:30 a.m.

8:30 a.m.
Exhibit Hall and Refreshments

10 a.m.
Welcome, Recognition of the 2018 Advancing Safe Care Award Winner, and Michigan Healthcare Briefing
Sam R. Watson, senior vice president, Patient Safety & Quality, Michigan Health & Hospital Association, Okemos
Brian Peters, chief executive officer, Michigan Health & Hospital Association, Okemos

10:45 a.m.
Keynote Session - Leading a Culture of Safety: A Blueprint for Success

Tejal Gandhi, MD, MPH, CPPS, chief clinical and safety officer, Institute for Healthcare Improvement, Boston
The learner should be able to:

  • Discuss current gaps in patient safety.
  • Discuss recommendations to accelerate patient safety initiatives.
  • Identify best practices for building and sustaining a safety culture.
  • Discuss strategies that can drive culture change in healthcare.

11:45 a.m.

1 p.m.
MHA Keystone Center and MHA Patient Safety Organization Strategic Priorities

Brittany Bogan, vice president, Patient Safety & Quality, MHA Keystone Center, Okemos

1:45 p.m.
Concurrent Sessions

Critical Thinking for High Reliability
Michael Rip, PhD, professor, Michigan State University, East Lansing
Mark Vroman, MBA battalion fire chief, Meridian Township Fire Department, Okemos

The learner should be able to:

  • Discuss the two systems of human reasoning.
  • Review a systems-based model of thinking along with a road map to help navigate and apply critical reasoning.
  • Outline why critical thinking approaches and techniques are important to problem-solving and decision-making.
  • Describe how critical thinking supports high reliability.

Safety, Accountability and Transparency: Approaches and Tactics
Tejal Gandhi, MD, MPH, CPPS
The learner should be able to:

  • Identify specific strategies and tactics to influence culture change.
  • Discuss potential barriers to a culture of safety.
  • Discuss best practices for leading culture change through the six domains.

3 p.m.
Exhibit Hall and Refreshments

3:30 p.m.
Transparency Standards in Quality Reporting

Albert Wu, MD, general internist and professor of health policy & management, Johns Hopkins Bloomberg School of Public Health, Baltimore
The learner should be able to:

  • Discuss the importance of transparency within and among hospitals to improve patient safety.
  • Describe the concept of clinical communities to support institutional quality improvement.
  • Discuss how peer-to-peer learning can be used to improve healthcare safety and quality.

4:30 p.m.
Networking Reception


September 19

7:30 a.m.

7:30 a.m.
Exhibit Hall and Breakfast

8 a.m.
Speak Up! Annual Award Presentation

Brittany Bogan, vice president, Patient Safety & Quality, MHA Keystone Center, Okemos
Robert Welsh, MD, Chair, MHA Keystone Center Board of Directors

The Burnout Epidemic, A Patient Story
Linda Peterson, MD, FAPA, FAPM, chief medical officer, McLaren Greater Lansing, Lansing

8:30 a.m.
Resilience Matters: Resources for Reducing Burnout and Increasing Resilience

Bryan Sexton, PhD, director, Patient Safety Center, Duke University Health System, Durham, NC
The learner should be able to:

  • Discuss the increasing levels of burnout in healthcare.
  • Identify psychological intervention tools that increase resilience and tackle burnout on a personal level.

10 a.m.
Exhibit Hall and Refreshments

10:30 a.m.
Assessing and Understanding Worker Safety and Violence in the Workplace

Tom Peterson, MD, FAAP, vice president, Quality & Safety, Munson Healthcare, Traverse City


  • John Bolde, director, Safety & Security, Munson Healthcare, Traverse City
  • Kelcey J. Stratton, PhD, program manager, Resiliency and Well-Being Services, University of Michigan

The learner should be able to:

  • Understand the sources of error and injury in healthcare.
  • Describe how high-reliability industries mitigate risk and harm.
  • Understand how high-reliability practices can be incorporated into clinical practice to promote patient safety and quality.

11:45 a.m.

12:30 p.m.
Improving Safety By Adopting High Reliability

Joseph Lelli Jr., MD, surgeon-in-chief, DMC Children’s Hospital of Michigan, Detroit
Shawn Levitt, BSN, senior vice president & chief nursing officer, DMC Children’s Hospital of Michigan, Detroit
Anthony Tedeschi, MD, CEO, Detroit Medical Center, Detroit

The learner should be able to:

  • Review the principles and processes of high reliability.
  • Discuss a method to improve the process of instrument sterilization.

1:30 p.m.
In Shock: Personal Transformation from a Critical Care Physician

Rana Awdish, MD, critical care physician and director of the Pulmonary Hypertension Program, Henry Ford Hospital, Detroit
The learner should be able to:

  • Discuss how medical training shapes physicians.
  • Discuss needed changes in physician training.
  • Describe how the role of onboarding can affect culture change.
  • Identify the communication required to create resilient systems to support people.

2:15 p.m.

2018 Speakers

Rana AwdishRana Awdish, MD, is the director of the Pulmonary Hypertension Program at Henry Ford Hospital in Detroit and a critical care physician. She also serves as medical director of care experience for the Henry Ford Health System. Dr. Awdish’s mandate, as well as her passion, is to improve the patient experience across the system.

John BoldeJohn Bolde is the system director of safety and security for Munson Healthcare in Traverse City. He has worked in healthcare safety, security and emergency management for more than 22 years. He is a certified Crisis Prevention Institute (CPI) nonviolent crisis intervention instructor.

Tejal GandhiTejal Gandhi, MD, MPH, CPPS, is chief clinical and safety officer at the Institute for Healthcare Improvement (IHI) in Boston. She leads IHI programs focusing on improving patient and workforce safety and helps to create and spread innovative new safety ideas. Dr. Gandhi was president and chief executive officer of the National Patient Safety Foundation from 2013 until 2017, when the foundation merged with IHI.

Joseph LelliJoseph Lelli Jr., MD, is the surgeon-in-chief at the Detroit Medical Center (DMC) Children’s Hospital of Michigan in Detroit and is affiliated with multiple hospitals in the area. He received his medical degree from Michigan State University College of Human Medicine and has been in practice for more than 20 years.

Shawn LevittShawn Levitt, BSN is the senior vice president & chief nursing officer at DMC Children’s Hospital of Michigan. With nearly 25 years in the healthcare industry, Levitt helps drive the next level of nursing service and development at DMC. Prior to this position, Levitt was chief operating officer at DMC Children’s Hospital of Michigan for four years.

Linda Mercado PetersonLinda Mercado Peterson, MD, FAPA, FAPM, is chief medical officer at McLaren Greater Lansing. Peterson oversees the departments of Quality, Graduate Medical Education, Medical Staff Services, and Clinical Informatics, in addition to working closely with the McLaren Greater Lansing Chief of Staff.

Thomas PetersonThomas Peterson, MD, FAAP, is vice president of quality and patient safety at Munson Healthcare in Traverse City, where he oversees quality, safety, infection prevention, patient experience, patient relations, risk management and regulatory compliance. He previously served as the vice president and chief safety officer for SCL Health in Denver, where he oversaw the implementation of a new high-reliability program.

Michael RipMichael Rip, PhD, is the founding director of the program in healthcare administration at the Eli Broad College of Business at Michigan State University. After obtaining his PhD in medical geography/spatial epidemiology at MSU in 1991, he spent 16 years on the faculty of the MSU Department of Epidemiology.

Bryan SextonBryan Sexton, PhD, is the director of the Patient Safety Center for the Duke University Health System in Raleigh, NC. He has captured the wisdom of frontline caregivers through rigorous assessments of safety culture, teamwork and workforce resilience. His research instruments have been used around the world in more than 3,000 hospitals in 30 countries.

Kelcey StrattonKelcey J. Stratton, PhD, is a clinical psychologist and the program manager for Resiliency and Well-Being Services in the Office of Counseling and Workplace Resilience at the University of Michigan. In this role, she is developing programs and strategies to enhance well-being among faculty and staff at Michigan Medicine. Her clinical experiences focus on the areas of stress, chronic pain, and mood disorders, and she is particularly interested in integrated health care approaches, resilience, and health program development. 

Anthony TedeschiAnthony Tedeschi, MD, is the chief executive officer of the DMC and has more than 20 years of operational and clinical leadership experience. Prior to joining the DMC, Dr. Tedeschi served as CEO of Tenet Healthcare’s four hospital Chicago market and as the top executive at Weiss Memorial Hospital. At DMC, Dr. Tedeschi has established and expanded critical service lines, cultivated community relationships, built high-performing teams and improved engagement and collaboration among physician leaders.

Mark VromanMark Vroman, MBA, currently serves as a battalion chief for the Meridian Township Fire Department in Okemos and is the continuous quality improvement coordinator for the Tri-County Emergency Medical Control Authority, where he engages over 40 EMS agencies for the purpose of improving the quality of prehospital patient care delivery throughout the mid-Michigan region.

Albert WuAlbert Wu, MD, is a practicing general internist and professor of health policy & management at the Johns Hopkins Bloomberg School of Public Health, with joint appointments in epidemiology, international health, medicine, surgery and business. He is director of the Johns Hopkins Center for Health Services & Outcomes Research, the PhD in Health Services Research & Policy, and a new online Masters of Applied Science in Patient Safety & Healthcare Quality.

Award Presentations

The MHA Keystone Center Speak-up! Award is presented at the symposium each year. The award celebrates patient and staff safety through the recognition of individuals or teams in MHA Keystone Center Patient Safety Organization (PSO) hospitals who demonstrate a commitment to the prevention of patient or staff harm. The 2017 recipient was Seth Raymond, DO, Kalamazoo Anesthesiology and Bronson Methodist Hospital, Kalamazoo.

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Continuing Education Credits

Nursing Contact Hours Designation

A total of 7.75 nursing contact hours have been awarded for this activity by the Michigan Public Health Institute – Continuing Education Solutions (MPHI-CES). ANCC/NARS Code: 100225803

Michigan Public Health Institute-Continuing Education Solutions is an approved provider of continuing nursing education by the Ohio Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation. (OBN-001-91) (OH-320, 6/1/2019)

Continuing Medical Education Category II Designation

This event is eligible for up to 8.5 continuing medical education, category II. Keep a copy of your certificate of attendance and the agenda in order to self-report.

All Other Healthcare Professionals Designation

This event contains 8.5 educational hours that could be used to self-report. Keep a copy of your certificate of attendance and the agenda in order to self-report.

ACHE Credit

MHA is authorized to award up to 8.5 hours of pre-approved ACHE Qualified Education credit for the MHA Patient Safety & Quality Symposium toward advancement, or recertification, in the American College of Healthcare Executives. Participants in this program who wish to have the continuing education hours applied toward ACHE Qualified Education credit must self-report their participation. To self-report, participants must log into their MyACHE account and select ACHE Qualified Education Credit.

Review Continuing Education Credit Disclosures

Who Should Attend

This program is designed for healthcare professionals involved in patient safety and quality, including chief executives, medical and nursing officers and other leadership team members; physicians, nurses, allied health professionals and other care team members; patient safety and quality officers; patient and family advocates; and others involved in initiatives to improve patient safety and patient and family engagement. Professionals from hospitals, physician practices, community pharmacies, long-term-care and behavioral health facilities are encouraged to attend.

Information about the 2019 MHA Patient Safety & Quality Symposium will be available in 2019. Contact us for more information. 

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