Connect with Fellow PSO Members to Share & Learn

March 6, 2019 | The Henry, Autograph Collection, Dearborn

The MHA Keystone Center Patient Safety Organization (PSO) works with members to adopt a strong cultural stance on patient safety by emphasizing the importance of improvement at the organizational and unit levels. In alignment with the MHA Board of Trustee’s priority action item, this year’s MHA Keystone Center PSO Annual Meeting will have a heavy focus on workplace safety.  Other topics that will be discussed include diagnostic errors, safety culture and burnout.

This is an exclusive event to MHA Keystone Center PSO members that fosters learning and conversation about a variety of topics hospitals and health systems are currently facing with regard to patient safety. 

Who Should Attend

The MHA Keystone Center PSO Annual Meeting is geared toward risk managers, directors of safety and quality, directors of patient experience or compliance, directors of regulatory and clinical excellence, patient safety officers and performance improvement coordinators/analysts.


7 – 8 a.m.
Registration & Breakfast

8 – 8:10 a.m.
Brittany Bogan
, FACHE, CPPS, senior vice president of safety and quality, MHA, and executive director, MHA

8:10 – 9 a.m.
MHA Keystone Center PSO Updates & Data Review
Adam Novak
, MA, CPPS, director, safety initiatives, MHA Keystone Center

9 – 9:30 a.m.
Safety Culture and Speaking Up: One Hospital’s Journey
Phyllis McLellan
, RN, MSN, CPPS, CNOR, patient safety specialist, Sparrow Hospital

9:30 – 10 a.m.
NextPlane Solutions as a Primary Event Reporting Platform

Hillsdale Hospital

10 – 10:15 a.m.

10:15 – 11:45 a.m.
We Didn’t Sign Up for This! Healthcare Workplace Violence
Monica Cooke
, RNC, MA, CPHQ, CPHRM, FASHRM, chief executive officer, Quality Plus Solutions LLC

11:45 a.m. – 12:45 p.m.

12:45 – 1:45 p.m.
Video Monitoring to Mitigate Workplace Violence
Lisbeth Votruba
, MSN, RN, vice president, clinical quality and innovation, AvaSure

1:45 – 2:45 p.m.
Trends in Diagnostic Error and Mitigation Strategies
Beth Gomez
, RN, BSN, JD, CPHRM, manager, risk management, Coverys

2:45 – 3 p.m.
Closing Remarks & Questions

Conference Specifics

Registration is free and available online via the MHA Member Portal. You can either register for in-person or virtual attendance.  Confirmation of your registration will be sent automatically via the MHA Member Portal.  Contact Naomi Rice at (517) 886-8369 if you have not received confirmation or have any questions.

Attendees must contact to cancel a registration.

Continuing Education opportunities will be available for Nursing and Risk Managers.

Room block is available at discounted rate of $170. Call Marriott Reservations at (888) 709-8081 or the hotel directly at (313) 441-2000. 

On-site complimentary parking is available.

If you have any special needs, please contact Naomi Rice at so adequate arrangements can be made.

Registration Open

Registration is free and open to all MHA Keystone Center PSO members. For more information, contact the MHA Keystone Center PSO. 

In-person Registration

Virtual Registration

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