7 – 8 a.m.
Registration & Breakfast
8 – 8:10 a.m.
Brittany Bogan, MHSA, CPPS, Vice President, Patient Safety & Quality, MHA Keystone Center
8:10 – 9 a.m.
MHA Keystone Center PSO Updates & Data Review
Adam Novak, MA, CPPS, Manager, Patient Safety & Quality, MHA Keystone Center
9 – 10 a.m.
MHA Keystone Center Speak-Up! Campaigns: Perspectives from the Hospital
- Hayes Green Beach Memorial Hospital: Michelle Voss, BSN, RN, Risk Manager
- Beaumont Health: Paula Levesque, RN, MSA, CPPS, System Vice President & Suzanne Gardner, BSN, CPPS, System Director, Quality and Patient Safety
- Sparrow Hospital: Jeffrey Kay, Safety Officer and Director of Accreditation, Safety, Emergency Management, & Infection Prevention & Phyllis McLellan, RN, MSN, CPPS, CNOR, Patient Safety Specialist
10 – 10:15 a.m.
10:15 – 11 a.m.
Root Cause Analysis: One Hospital’s Journey
Maddie Larsen, RN, BSN, Clinical Quality and Infection Prevention, Riverview Health
11 – 11:45 a.m.
Root Cause Analysis: Tools and Tips
Nicole Templeton, MHSA, RN, CPPS, Administrative Director of Patient Safety, Michigan Medicine
11:45 a.m. – 12:45 p.m.
12:45 p.m. – 1:45 p.m.
Preventing Violence Against Healthcare Workers: Are We Using Data to Appropriately Drive Process Improvement?
Jennifer Peltzer-Jones, PsyD, RN, Staff Psychologist, Henry Ford Health System
1:45 p.m. – 2:45 p.m.
Behavioral Health in the Emergency Department
Joel Krauss, MD, Physician Champion for Behavioral Health, St. Joseph Mercy Ann Arbor, Emergency Physicians Medical Group
2:45 p.m. – 3 p.m.
Wrap-Up and Questions