Learn and Collaborate at MHA Keystone Center Events

The MHA Keystone Center brings together hospitals and state and national patient safety experts for various events throughout the year. The workshops, meetings and training events share evidence-based, best practices to improve patient safety and reduce healthcare costs in Michigan and beyond.

Join healthcare professionals from across the state at upcoming MHA Keystone Center events. For a complete list of upcoming MHA events, visit the MHA Member Portal.

PSO Annual Meeting: Connect with Fellow PSO Members to Share & Learn

The MHA Keystone Center Patient Safety Organization (PSO) Annual Meeting fosters learning and conversation around a variety of topics hospitals and health systems are currently facing regarding patient and staff safety. This year’s event will be held virtually March 9 and 10. Register now!

This event is geared toward risk managers, directors of safety and quality, directors of patient experience or compliance, directors of regulatory and clinical excellence, patient safety officers and performance improvement coordinators/analysts. Continuing education credits will be available.


March 9

9:30 – 9:45 a.m.

Welcome remarks from Brian Peters, chief executive officer, Michigan Health & Hospital Association

9:45 a.m. – 10:30 a.m.

Implicit Bias/Health Equity presented by Randolph Rasch, PhD, RN, FNP, FAANP, dean and professor, College of Nursing, Michigan State University

10:30 a.m. – 11:30 a.m. 

Reducing the Risk of Opioid Use Disorder, Overdose and Death presented by Robert Redwood, MD, MPH, FACEP, Emergency Department, Cooley Dickinson Health Care

11:30 a.m. – 12:30 p.m. 

Maternal Hypertension presented by Lisa Thiel, D.O., FACOOG, perinatologist, Spectrum Health - Maternal Fetal Medicine

12:30 p.m.

Closing Remarks

March 10

9:30 a.m. – 10 a.m.

Welcome & PSO Updates presented by Adam Novak, MA, CPPS, director, Safety Initiatives, MHA Keystone Center

10 a.m. – 10:45 a.m.

Shifting Our Mindset to Improve Failure to Rescue presented by Amir Ghaferi, MD, MS, associate professor of Surgery and Business, University of Michigan

10:45 a.m. – 11:45 a.m. 

Safety Culture presented by Kendall Troyer, MHSA, vice president, organizational excellence & quality, Spectrum Health Lakeland

11:45 a.m. – Noon 

Closing Remarks

Conference Specifics

Registration and Confirmation: MHA Keystone Center PSO members may register at no cost. Registration confirmation will be sent automatically via the MHA Member Portal. Please contact the MHA Keystone Center PSO with questions.

Continuing Education: This event was awarded continuing education credits:

  • 5 contact hours for nursing.
  • 5 contact hours for risk management.
  • 5 educational hours for other healthcare professionals (Certificate of Attendance).


Randolph F.R. Rasch, PhD, RN, FAANP is the dean and professor at the Michigan State University College of Nursing. Dr. Rasch has over twenty-five years of experience teaching in BSN, MSN, DNP and PhD programs in nursing. He has published and presented in the areas of primary care, HIV risk reduction and diversity in healthcare education and clinical practice. Dr. Rasch has consulted on many projects, including an analysis of nursing productivity and workload as well as process improvement. He provides expertise in primary care and community health, licensed practical nurses, registered nurses, advanced practice nurses/nurse practitioners, and cultural diversity in healthcare services.

Robert Redwood, FACEP, MD, MPH is the chief of emergency medicine at Cooley-Dickinson Hospital and chairs the emergency department's opioid task force. Dr. Redwood has partnered with the MHA Keystone Center in the Great Lakes Partners for Patient Hospital Improvement Innovation Network where he provided expertise during the Midwest Alternatives to Opioids project. He also partners with the Superior Health Quality Alliance to enhance efforts in behavioral health outcomes and opioid misuse.

Amir A. Ghaferi, MD, MS, FACS, FASMBS serves as an associate professor of surgery and business at the University of Michigan and vice chair for strategy and finance in the Department of Surgery. He is the director for ambulatory surgery in the University of Michigan Medical Group where he oversees clinical operations, quality, strategy and finance for Michigan Medicine ambulatory surgery centers. He is also the director of the Michigan Bariatric Surgery Collaborative, a consortium of 40 hospitals and 80 surgeons focused on improving the safety and quality of bariatric surgery. Dr. Ghaferi's research focuses on understanding the relationship of organizational systems and design to quality and efficiency, with the ultimate goal of designing interventions to improve care locally, regionally, and nationally.

Kendall Troyer serves as vice president of quality, patient safety, and physician practices at Spectrum Health Lakeland. His experience includes hospital operations, revenue cycle leadership, directing an enterprise electronic health record implementation of the Epic system and serving as chief operating officer of the Lakeland Medical Group.

Members with questions may contact the MHA Keystone Center PSO.

MHA Workplace Safety: Mitigating Violence Amid COVID-19

April 27, 1 – 2 p.m. | Virtual

Violence in healthcare is a well-documented, pervasive and underreported threat to healthcare workers and patient safety. This issue is only exacerbated as healthcare organizations grapple with the evolving COVID-19 pandemic. As part of the MHA Workplace Safety Collaborative, this webinar will feature Ken Smith, CHSP, CIE, CHCM, Healthcare Safety Services, who will discuss the implications of violence in healthcare while managing a necessary response to the pandemic.

MHA-members may register here at no cost. Please contact the MHA Keystone Center PSO with questions.

For a complete list of upcoming MHA events, visit the MHA Member Portal.

Members with questions may contact the MHA Keystone Center.

MHA 100 Year Anniversary

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