Frequently Asked Questions
Lodging
Q: How do I make a reservation at the Grand Hotel?
A: Once the MHA receives a paid event registration form, an event confirmation will be sent via e-mail. Within this event confirmation, there is a link to download a copy of the Grand Hotel Reservation form. Only this form can be used in conjunction with the MHA Annual Membership Meeting. You must write the Grand Hotel confirmation/invoice number given in your event confirmation in the space provided on the hotel form. Hotel forms without this number will not be accepted. This number can be used on multiple forms if you are requesting more than one room. Mail or fax your hotel reservation directly to the Grand Hotel.
Q: Can I extend my stay and make a reservation for the July 4 holiday?
A: Since the MHA Annual Membership Meeting precedes the Fourth of July weekend, please take note of the Grand Hotel's policy relative to holiday weekends:
"Anyone not checking out on or before July 2 (Saturday) will be
responsible for payment for an additional three nights of
lodging whether or not they are staying."
Q: When will I receive a confirmation for my hotel room?
A: After June 1 via U.S. mail?
Q: Everyone from my organization requested a category III room at the Grand, but only two in the group received the requested category. Why is that?
A: Category III rooms are very limited at the Grand. Because this is the annual membership meeting of the MHA, chief executive officers of member organizations receive first priority for these rooms. In the case of large groups from a single organization requesting all category III rooms, the CEO of that organization will receive a category III room if requested, with the remainder of the group assigned to the next category. These rooms are also assigned by member type, with CEOs of Type I members receiving first priority.
Q: My organization sent several hotel forms to reserve rooms in the Grand Hotel, but not all of my organization's attendees are staying at the Grand. Some members are staying in downtown hotels. Why is that?
A: The MHA has a limited room block at the Grand Hotel. Lodging in the Grand is assigned by membership status, with organizations holding delegate status receiving first preference for lodging in the Grand. Once the contracted room block is exhausted in the Grand, it is necessary to direct attendees to downtown hotels.
Q: Can I get an air-conditioned room at the Grand Hotel?
A: Yes, ALL rooms are now air-conditioned at the Grand Hotel.
Q: How do I make a change to my hotel reservation or ask questions regarding my room?
A: Contact the Grand Hotel directly by calling the reservations department at (800) 33-GRAND or (800) 334-7263.
General Info
Q: Where and when is the MHA
Annual Membership Meeting?
A: June 29 - July 1, 2011, at the Grand Hotel, Mackinac Island,
Michigan.
Q: Who may attend the meeting?
A: The MHA Annual Membership Meeting is a private membership
meeting. Attendance is open to MHA members, meeting sponsors
and invited guests of the MHA. Advertisers are not eligible to
attend. Please contact Clark Ballard, senior vice president,
Member Relations, with questions regarding membership.
Q: Do I need to wear a name badge?
A: Yes, all registrants, their guests and children need to wear
MHA name badges to gain access to the various events associated
with the MHA annual meeting.
Q: What is the dress code for the meeting?
A: Dress for the meeting is resort casual during the day and
semi-formal after 6 p.m. Semi-formal attire is appropriate for
the banquet on Thursday evening.
Q: Do I need to purchase meal tickets?
A: Meeting attendees, their guests and children who are NOT
staying at the Grand Hotel will need to purchase meal tickets at
the Grand Hotel reservation desk if they wish to eat meals in
the Grand Hotel, attend the banquet, or participate in the
evening children's programs on Wednesday and Thursday.
Q: Where can I get the ferry schedules?
A:
Arnold Transit Co. • www.arnoldline.com • (800) 542-8528
Shepler's Ferry • www.sheplersferry.com • (800) 828-6157
Registration
Q: How can I register?
A: Register online with a credit card or mail form with check to the MHA.
Q: Can I register by phone?
A: No, phone registrations cannot be accommodated.
Q: What credit cards do you accept?
A: We accept VISA, MasterCard or American Express.
Q: I am a sponsor. Are my registration fees included in my sponsorship?
A: No, you must pay the full registration fee to attend.
Q: My spouse/guest will not be attending any of the functions. Do I still need to pay a guest fee?
A: Yes. The MHA Annual Membership Meeting offers many additional events such as the ice cream social, cocktail receptions, banquet dinner, family event and spouse program. These events are specifically offered for family members and guests to participate. A name badge is required to participate in any event and the fee allows access. Without payment and registration, no name badge will be given and MHA staff reserve the right to restrict access to these events.
Q: Can I get a receipt for my registration fees?
A: Yes. Two receipts are sent automatically via e-mail with an online registration. The first receipt will be the main registrant's personal confirmation. The second receipt lists all individuals registered for the event within your group. Mailed registration forms will also receive receipts via e-mail. If you do not receive either of these e-mails, simply send a request to
annualmeeting@mha.org and an additional copy will be sent to you electronically.
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