MHA Keystone Center Honors Spectrum Health Lakeland Nurses with Annual Speak-up! Award

Posted on September 26, 2019

The 2018 annual Speak-up! Award was presented to two Lakeland Hospital Niles nurses Sept. 26 during the MHA Safety & Quality Symposium. Shown (left to right) are MHA CEO Brian Peters; Lori Engler, RN; Crystal Watson, RN; and MHA Keystone Center Executive Director Brittany Bogan.On Sept. 26, the MHA Keystone Center honored two Lakeland Hospital Niles nurses – Lori Engler, RN, and Crystal Watson, RN – with the 2018 annual MHA Keystone Center Speak-up! Award at the MHA Safety and Quality Symposium in Troy.

“Patient safety is a top priority in the work we do every day,” said Loren B. Hamel, MD, president, Spectrum Health Lakeland, the parent organization of Lakeland Hospital Niles. “By challenging what’s happening around us and having the courage to speak up, we can achieve a culture of zero harm. When we focus on the successes of team members like Lori and Crystal we can learn from one another and be more aware of opportunities to step in and save a life.”

The award was created in 2016 and celebrates individuals or teams within MHA Keystone Center Patient Safety Organization member hospitals who raise concerns about healthcare quality and safety and prevent potential harm to patients or staff. The award is presented quarterly, with one quarterly awardee recognized as an annual Speak-up! Award recipient.

Watson and Engler received the quarterly award in August 2018 and were chosen as the annual awardees for speaking up about a medication that was ordered incorrectly and voicing concern to their colleagues. Their actions changed the course of care and protected the patient from harm.

Speak-up! Award“Patient safety is multilayered and requires vigilance from all team members to prevent harm,” said Engler. “I am fortunate to work with a team who recognizes this and fosters an environment where we feel comfortable speaking up.”

Spectrum Health Lakeland has a team of over 4,000 professionals in southwest Michigan and is nationally recognized for its patient care.

“Spectrum Health Lakeland is full of caring, experienced nurses,” said Watson. “I am grateful that we are being recognized, as we truly are a team of patient advocates. Our physicians lead us in patient advocacy with compassionate care, which makes them approachable and open to concerns.”

Specifics on the MHA Keystone Center Speak-up! Award, including criteria and a nomination form, are available online. For more information, contact the MHA Keystone Center PSO.


  • MHA Keystone Center Honors Spectrum Health Lakeland Nurses with Annual Speak-up! Award

Tags: Keystone Center, Speak-up! Award, Spectrum Health Lakeland, Safety and Quality Symposium

Posted in: News Releases, Patient Safety and Quality

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