(Choose one session per time period)
1 - 2 p.m.
Improving Employee Engagement and Culture of Safety by Managing in a Just Culture
Lisa Ouellette, vice president, Human Resources, Beaumont Hospital, Troy
Paula Levesque, system vice president, Quality & Patient Safety, Beaumont Hospital, Royal Oak
Just Culture is a values-supportive system of shared accountability where an organization is accountable for the systems it has designed and for supporting the safe choices of its staff. Staff, in turn, are accountable for the quality of their choices as they deliver services. The Just Culture is about proactively managing risks and behavioral choices, designing safe systems, responding to adverse events in a fair and consistent manner, and learning through transparent dialogue about risks and safety expectations. Hear how Beaumont Health designed a Just Culture and how it has impacted the culture of safety and employee engagement.
Lisa Ouellette is responsible for the human resources operations at the Troy campus of Beaumont Health, including talent acquisition, onboarding, employee engagement, compensation, health and wellness, succession planning and leadership development.
Paula Levesque primarily focuses on all aspects of quality and patient safety strategies across Beaumont Health, including leadership in pay-for-performance programs, Centers for Medicare & Medicaid Services quality reporting, and infection control. She also leads system efforts to measure and improve the culture of safety.
Detection and Disruption of Insider- and Outsider-perpetrated Attack Behaviors
John Nicoletti, PhD, board-certified specialist in Police and Public Safety Psychology, Nicoletti-Flater Associates, PLLP, Lakewood, CO
Today, it’s difficult to avoid receiving nationwide and even worldwide news as it happens. With that influx of information, stories of workplace, domestic and community violence are increasingly commonplace. It’s important that human resources professionals be aware of the potential for attacks in the workplace and prepared to deal with them. This session will focus on:
Identification and detection of the progression that leads an individual to engage in an attack behavior
Risk assessments for proactive and reactive attack behaviors and behaviors that create social and psychological disruption
Developing and matching countermeasures for the category of threat
John Nicoletti, PhD, is a national expert in police psychology, specializing in identifying, assessing and defusing attack-related behaviors, workplace violence prevention and trauma recovery. As a psychology expert, Nicoletti has been asked to take part in several high-profile investigations, including the Columbine and Platte Canyon High School shootings, as well as the Aurora Theater shooting.
2:15 - 3:15 p.m.
Implicit Bias All Around Us
Jan Harrington-Davis, director, Employee/Labor Relations, Workforce Diversity & Compliance,
Henry Ford Health System, Detroit
Unlike explicit bias, which encompasses attitudes or beliefs at a conscious level, implicit bias is the distortion in judgement and behavior that is the result of subtle cognitive processes or stereotypes. Participants will learn how to recognize their own implicit biases while also dealing with implicit biases of others within the workplace.
With more than 20 years of human resources knowledge, Jan Harrington-Davis is experienced in addressing the full spectrum of issues associated with the employment relationship. In her current position, she oversees the development and implementation of labor and employee relations strategies, policies and practices for the system. She is also responsible for the design, implementation and maintenance of an effective diversity/affirmative action program within the organization.
Workforce Transformation & the War for Talent
Jack Lafferty, senior talent solutions consultant, HealthCareerCenter.com,
American Hospital Association, Chicago, IL
The need for a workforce with new and evolving roles and competencies is critical and the war for talent is on. Turnover rates are high and costly for organizations, and our environment and strategies are changing at a rapid pace. This session will:
Explore the major drivers of change and key industry trends, including current hiring data regionally and nationally
Discuss newly emerging roles and what they mean for the future of your organization
Share recent data on the supply and demand analytics for key positions
Provide insights into the minds of the modern-day job seeker and how employers can ensure their recruitment approach is set up to succeed
Jack Lafferty assists employers with recruitment advertising for all disciplines. He specifically works with recruitment teams to diversify their recruitment efforts to fill key roles.
3:30 - 4:30 p.m.
Silo is a Four-letter Word
Sue Tetzlaff, co-founder, Capstone Leadership Solutions, Inc., Sault Ste. Marie
Silo behavior holds organizations back from greatness. In this session, participants will explore the types of silos, why they form, their impact and, most importantly, how to work across silos, not in them. Build collaboration with these solutions that are so practical you can Just Start!
After serving for more than two decades in senior leadership positions, Sue Tetzlaff co-founded Capstone Leadership Solutions, Inc., and has worked across the country for the past five years to inspire and equip leaders and employees for positive change. Capstone has coached organizations to top rankings and award-winning results in service, quality and workplace excellence.
As the Pendulum Swings: What’s Next at the National Labor Relations Board; Bonus Topic: Handling Diversion of Controlled Substances
Daniel Bretz, attorney, Clark Hill, Detroit
In this session, participants will receive an update on several specific union and collective bargaining issues currently impacting employers. Some early indicators of what to expect with the “Trump NLRB” will be discussed, as well as the future of quickie elections, micro-units, email campaigns, right to work, employer handbooks and more. As a bonus, the session will explore some of the legal factors involved with investigating and discharging employees suspected of diversion of controlled substances.
Daniel Bretz is a partner at the Clark Hill law firm and chair of the firm’s Labor & Employment Group. He represents major employers in all aspects of labor and employment law.